This may be obvious to most but if, like me, you are incredibly frustrated at how difficult it is to try and contact a human that works for Zwift’s support team, here you go.
As far as I can see, this email address is not advertised anywhere on Zwift’s website as a means of accessing support - mind boggling!
That isn’t a reliable way to contact support, as far as I’m aware.
Fantastic…
Any advice as to a more reliable way?
The ‘Start Chat’ button on the ‘Contact Us’ page does nothing for me.
you just have to keep arguing with the bot until it finally lets you send a message to a real person.
Some people have reported trouble recently with getting the chatbot to start up. If you’re having this problem, try a different browser to see if that helps. It’s not clear what’s causing this particular issue.
If the chat bot won’t load for you on the website, try using the HELP option in the Companion app
I used the email address to contact support yesterday. They responded and solved the issue the same day. Maybe I got lucky.
What is the email for support. The bot is USELESS. I cannot stop billing on my canceled account.
The bot should let you through eventually if you keep trying. You can also try support@zwift.com and hope for the best.