Hello,
It has been a couple of years since I used the Support ticket option for Zwift but I am unable to figure out how to send them an email requesting help. The Contact Us link does not seem to work - when I click on it nothing happens. Does anyone have the email link for the Support Desk? Thanks in advance.
It should open up a chat box, do you have pop-ups blocked? Maybe try a different browser too? The chat bot AI isn’t great, so just type in your question and keep saying “no it didn’t help” a few times and it will let you submit an email eventually.
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I tried Chrome and Safari. No pop ups are being blocked. When I click on the Contact Us button, the page just reloads.
Try this in Chrome.
- open an Incognito window and go to support.zwift.com
- when prompted about Cookies, click Accept All (it’s incognito mode so they won’t stick around)
- now go to the bottom of the page and click the Contact us beside the “Not finding what you are looking for…”
When I do that, the chat window opens.
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Hi @K_Hicks, welcome to Forums. It’s Juan from Zwift.
Thanks for using this space to get support from our community. I’m sorry to hear that the Contact Us link is broken for you.
Don’t’ be discouraged. I’ve gone ahead and emailed you and I’m connecting you to the right Community Support Colleague in Zwift Support…
See you there.
I got a wrong box with my zwift bike and cannot reach anyone. Guess I just reach out to them on X.
Hi @Ambros_Johnson, and welcome to the forums! Alejandro here from Zwift.
I couldn’t let this go without jumping in to help you out! First, I want to apologize for the delay in getting back to you. I’ve found the ticket you opened via email, and I’ve already sent you the next steps to follow. We’re on it and will get this all sorted for you as quickly as we can!
Please keep an eye on your inbox, and see you via email!
Remember that you can always write us at support@zwift.com, and one of my Support Colleagues can assist you.