Zwift stuck in erg mode with Watt Bike Atom

Bugs and Support
#1

Have been using my Watt Bike atom with Zwift for over a year. Runs through computer.
Everything links up ok and Zwift says it has control.
In the past has worked perfectly with hills.
Recently (since start of Tour de Zwift) it seems to be stuck in erg mode.
I have used Zwift companion through a Samsung tablet - but disconnected this.
Also tried rebooting and switching Watt Bike Atom off and on. (runs with power cord)

Have run the Watt Bike atom through the Watt Bike Atom app, and it works fine with gradients e.g. Box hill.

Just completed Tour de Innesbrook but could get any feeling of the hills at all.
As mentioned this is all new, and there have been some upgrades recently.
Any ideas anyone?
Thanks in advance
Ian

#2

What is your trainer difficulty setting at in Zwift?

#3

Was at 50%. Tried increasing to 100% but made no difference. The watts output is fixed on the gears not the incline/decline. e.g. gear 10 gives me 160 w gear 11 200w etc.

#4

I have same problem. And also completed Insbruck hill and didnt feel any change of gradient. Did you solve this problem already? thanks

#5

Nn still communicating with Zwift. No help as yet.
Ian

#6

Hello. Did you manage to resolve the issues, if so how?

My Atom (Next Gen) was working well with Zwift until about 3 days ago - and then it stopped responding to gradient changes as mentioned above. The wattage is set by the gear selection / cadence - the aviator just slows down when you get to a steep slope. This is during a normal ride (ie not an ERG training session etc).

Courses tried / ridden with this issue over last few days: Achterbahn, Big Loop, Out and Back Again.

I have tried going into the Training Menu (before selecting a ride) and picking any training plan and turning off ERG option. Then come back out without selecting the training session and just doing a normal ride.

Whilst riding used the menu and then gone in to the workout part and again selected a workout and turned ERG option off, but then come back out of the option without selecting any workout, to continue to ride.

Tried using the Action button on the top of the right Atom shifter - again made no difference (should select ERG /Gear mode).

Tried ANT+ connection for the trainer / power etc.

Tried BlueTooth connection for the trainer / power.

Non of the above made a difference.

For info: running latest version of Zwift on latest update to Win10, trainer resistance set to 100%.

If anybody has got any ideas that would be appreciated.

Thanks Ski

#7

Forgot to mention - also switched the the power off and disconnected from the mains between trying ANT+ and BlueTooth (moved the bike hence power unplugged).