Hey Zwifters! I just set up my new Zwift Ride (with my old Zwift Hub) and everything seemed fine until some time into the ride. The through axle started to wobble a bit and made some sounds, and there’s seems to be clashing a against the bike (see photos). Do you know how this could be resolved (some adapter maybe)? Many thanks in advance for help!
@Michal_Bas, welcome to Forums.
This is Haziel part of the Zwift Support team, I recommend you check the installation you can use this article as a reference Installing a Zwift Cog No Freehub, and also Setting Up Your Zwift Ride Smart Frame.
Also please take into consideration that when you use the Zwift Ride on a Zwift Hub you need to use the adapter for thru Axle, the green one.
If the issue persists, please contact us, and we will be happy to assist you.
Looking at the second photo, it definitely looks like something is missing between the frame and the Cog, causing the Cog to rub against the frame.
Thanks a lot, thats very helpful! I will find the green adapter and test it with it inside.