Zwift Ride not connecting to Zwift using Elite Direto XR-T

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1

I recently bought the Zwift Ride for my 2022 Elite Direto XR-T.

According to the website, this should have been compatible. After updating the firmware of the Zwift Ride and of the Elite Direto XR-T, I find myself unable to connect with the Zwift Ride frame on Zwift. I cannot check the box indicated in the screenshot.

I just read on the forum that Zwift Ride is only compatible with new Elite Direto XR-T’s with the Zwift Cog already installed.

Is this the case? If so, that would be very disappointing

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Hello @Thomas_Willekens1 welcome to Zwift forums.

Shuji at Zwift HQ here.

Our partners at Elite have not released firmware updates that support virtual shifting yet to Direto XR and XR-T, but they plan to do so at the end of this year. Until the firmware supports virtual shifting, the trainer is not compatible with the Ride.

If you do not wish to wait until that firmware is released and want to return your Ride smart frame - please contact my Support colleagues to begin that process.

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Hi Shuji

Thanks for the quick response. Definitely keeping the Zwift ride since it is very useful having a dedicated inside training frame. I should be able to use it in the meantime using only ERG mode right?

Then I’ll just have to wait and hope Elite delivers on their update.

Thomas

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Where on the website does it say that?

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Well, the Zwift website states that ‘only a Zwift Ready Elite Direto XR with Zwift Cog and Click preinstalled is compatible’. So I should have known that mine was not compatible, but I only realised this with hindsight knowledge.

So this one is on me, but to fair it is quite confusing. Let’s just hope the firmware update for older Direto XR’s drops soon.

6

Yeah, Elite should have called the new trainer the XS or something more obviously different.

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Hi Thomas, similar Problem for me. Bought my direto March 24 and my Zwift Cog can not be connected. Habe you any response of Elite support?

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This was their reply on my facebook message, from 19/09/2024:

“At the moment Direto XR and Direto XR-T is not compatible with Zwift Cog and Clink and consequently with Zwift Ride.
A firmware update to make these trainers upgradable to support virtual shifting is scheduled to be worked towards the end of the year/beginning of next year.
Once the trainers will be compatible with Zwift Cog and Clink, they will be able to be use with Zwift Ride.”

I have seen similar comments on their facebook page.

Let’s hope they deliver on their promise.

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Why? It’s an XR-T with a firmware update and a Cog 2 pre-installed. Making out that it’s a different trainer would likely be more confusing.

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The unexplained thing is why the firmware they already created and installed on the Zwift Ready model isn’t simply released for the older trainers - perhaps some other change was introduced? I’m not saying there is no reason, but it’s a little odd if they are truly identical hardware.

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So it’s not an XR-T. An XR-T is the XR but that includes a cassette. An XR doesn’t come with a cassette. This comes with a Zwift Cog and is neither of these things, so maybe actually they should have called it the XR-Z.

Wahoo causes similar confusion with the Kickr. I think many around these forums knows that the current one is a v6 (I think?), but nowhere on Wahoo’s info and shopping pages online do they refer to it as such.

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Excellent point.