Zwift recorded race activity but not a result

A member of our team raced in the KiSS race tonight and the zwift companion app shows them having completed the race. But they are not listed anywhere in the zwift companion app race results and therefore not feeding through to ZwiftPower. Any reason why that might be?

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Did you find an answer to this?

Wonder what is causing this… happened to me this afternoon. Would be great to get an answer from zwift.