Zwift play stuck many different ways

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1

I got my zwift play mid-february.

Right from the beginning, I had:

very often left controller stuck on steering left

a few times left controller stuck on downshifting

but I had also some sessions where everything was fine

in the last 2 weeks or more, I ALWAYS have

left controller stuck on braking AND right controller stuck on shaking as soon as I shift.
actually last 2 days left controller was stuck on braking AND steering left (ok no effect since I couldn’t move…) AND right controller stuck on shaking.

checked firmware, seems to be updated

tried reset a few time (why there’s no feedback on that?)

thank you for help

2

Probably damaged by sweat ingress. Contact Zwift support through the website or at support@zwift.com

3

ok thks.
please note it started a couple of days in.

4

Hi @Paolo_delma_Delmastr

Thank you for reaching out to the Forums! This is Haziel from Zwift. I really appreciate your issues with your Zwift controllers.

It’s great to hear that you’ve already verified your firmware is up-to-date and have tried resetting it. To help you resolve this, let’s take a closer look at a couple of things. It’s essential to ensure that both controllers are calibrated. I also recommend following the steps outlined to Connect Your Zwift Play​​.

When you have a moment, please try unpairing the controllers and then pairing them again one at a time. This can really help ensure that each controller pairs successfully. Also, make sure the batteries are fully charged at 100%. Once everything is paired correctly, you can connect your trainer.

I hope this information is helpful, and if you have any more questions, please don’t hesitate to contact us

5

thank you very much.
tomorrow I’m doing as you say.

reading from another post that he didn’t have problems when controllers in charge I tried that, but nothing changed.

6

did calibration.
right controller no vibration
left controller vibration only on right
no auto restart

7

done several more times with always diffferent results (1 click - 2 clicks, 1 and 1, 2 and 1…) sometimes one controller restarting … never fully working

8

Sounds like you need to contact support and talk about replacement

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