Zwift Play Controller Not Shifting Up

Hi all,

I have been using Zwift play for a few years now and recently started having issue shifting into a higher gear using the right Zwift play controller. The left Zwift play controller is working.

I have tried the following

  • Delete and reinstall Zwift on iPad and Windows
  • Calibrate Zwift play controller
  • Hard reset Zwift play controller

with none of these working.

Interestingly, the right Zwift play controller will sometimes work after I complete a Zwift workout. The controller will continue to work for some time before stopping. For example, I completed a Zwift workout in the evening and the right controller started to work after the workout ended. I closed and reopened Zwift (iPad) multiple times and the shifting still worked. However, I tried in the morning and shifting did not work.

I am completely out of ideas and would greatly appreciate some feedback so that I can get back to racing.

From,

Harry

You likely have a damaged/faulty controller. You’ll need to contact Zwift support.