Zwift PC with Nvidia crash (Black screen)

Bugs and Support
1

Hi !

from last update zwift crash on my laptop, sometimes after 10 minutes or 30 minutes of activity. Before the update all works fine.
Hardware:
I7 8750H
Nvidia RTX 2060 RAM 6GB
PC RAM 16GB
Windows 10

I’ve reinstalled the graphic drivers and update windows; but the issue continues.

In windows event always I’ve the same errors:

  1. Nvidia OpenGL Driver
    A TDR has been detected.
    The application must close.

Error code: 7
(pid=13980 tid=10392 zwiftapp.exe 64bit)

2))Nombre de la aplicación con errores: ZwiftApp.exe, versión: 0.0.0.0, marca de tiempo: 0x5e859a18
Nombre del módulo con errores: nvoglv64.dll, versión: 26.21.14.4575, marca de tiempo: 0x5e7195b2
Código de excepción: 0xc0000409
Desplazamiento de errores: 0x0000000001000d8d
Identificador del proceso con errores: 0x37a0
Hora de inicio de la aplicación con errores: 0x01d60f0b8e878248
Ruta de acceso de la aplicación con errores: D:\Zwift\ZwiftApp.exe
Ruta de acceso del módulo con errores: C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_e115ca539654e4a0\nvoglv64.dll

Someone with the same problem??? and how to resolve??
thanks

2

Hi,
Did you find solution?
Mine game crased today during an event. Error with TDR.
I found this guidelines: A TDR has been detected — NVIDIA OpenGL Driver Error [SOLVED] - Driver Easy

  1. Drivers update
  2. Changing TDR delay time

Maybe Zwift reinstall will also help?

Best regards
Karol

1 Like
3

Hi, I’m having the same problem. Did you solve it? Thanks

4

Hi,
Check what happend in Event Viewer (Windows).

5

My solution was reinstall Nvidia drivers, but not at last update.

This days, Zwift and Nvidia update their software; similiar when I had the trouble; try to reinstall nvidia drivers and Zwift.