I have a feeling there is a cultural problem among zwift staff regarding bugs. In reply to my complaint about the wrong charges being made the support team would not accept it was a bug, rather a ‘matter of development’. [image] It’s still not completely fixed after more than a month. Also, ther…

Yes it will cost more than it states.

Thanks… I just discovered I have been overcharged for the last four months. No prior word from Zwift on the matter. Looks like I have to ask.

@M_C4 To be clear: we are NOT overcharging. We are required by law to collect tax in some regions, and we need to comply as long as the laws are in effect. This FAQ outlines the changes that went into effect in July 2019, and customers in those regions were notified in several ways: Existing Zwif…

No email or any other such notification. No invoices/receipts from Zwift either. Only Paypal payment notifications. FAQ is as clear as mud. I am also curious how Staff claims I have not been overcharged when Tom in the same situation is issued a refund.

[image] shooj: Folks that started after that date are notified upon checkout at the time of purchase. This is factually incorrect. :woman_facepalming: Here is the checkout page: [image]

That’s the exact screen I saw when paying also. Then sure enough the $22 comes out Are you Aussie Tom?

Hi. During the year, there are months that I cannot use Zwift. Can I pay only for the months I use?

Hi, Rui, welcome) yes, you can. I’ve already used this option several times: just cancel your account - that’s it ) The coolest thing is that when you canceling your account (payments stops), but Zwift still keeps all of your data (your in-game lvl, your bikes and achievements!), so you can com…

[image] Alex_123: when you canceling your account (payments stops) or cancel only the payment?

Zwift payment

General Discussion

Tom_Lynch3773 (Tom Lynch xX_360_No_Scope_Xx) December 10, 2019, 2:50am 12

Why did Zwift decide to write TOTAL INCLUSIVE OF TAX and then add tax later?

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Zwift payment

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