Zwift only showing 1/4 screen on Apple TV

Bugs and Support
1

Recently bought an Apple TV 4K to connect to my Dell U2715Hc monitor to run Zwift instead of running it on my Surface laptop.

Initially it worked absolutely fine (couple of tests) but every time I launch Zwift now it only displays in 1/4 of the screen. Anybody come across this before and know of a fix?

IMG_3092
IMG_30924032Ă—3024 1.69 MB

2

That’s a little too small, isn’t it? :wink: Can you try these steps and report back if they help at all?

  1. Go to your Program Files/Zwift folder (may be Program Files (x86))
  2. Right click on “ZwiftApp”, click “Properties”.
  3. Click on Compatibility
  4. Click on "Change High DPI Settings
  5. Check the box, “Override high DPI scaling behavior. Scaling performed by:”
  6. In the dropdown box, select “Application”. (Selecting “System” or “System (Enhanced)” will not solve anything)
3

Hi Vincent,

Thanks for coming back to me. Given that I’m using an Apple TV there is no Program Files/Zwift folder. Do you have another solution?

Thanks,
Anthony

4

My guess would be that this problem occurs after tvOS (the operating system of your Apple TV) was updated to version 12. Maybe you can tweak the Apple TV picture settings somehow, alternatively it is something which must be handled by Zwift in the game.

5

There is a similar report at https://zwiftinsider.com/tips-and-tricks-for-zwift-on-apple-tv/comment-page-1/#comment-15695 which suggests that there could be a problem with handling QHD monitors under tvOS 12.

6

I have an Apple TV 4K with iOS 12 and a computer screen from Dell 25 inch with 2560 x 1440 resolution. The welcome splash screen fills the whole Screen but the game only fills a quarter of the bottom left hand side. The zwift app is the latest version (1.0.29.385). But when I connect the Apple tv 4K with my LG 4K tv, eveything works fine (app in fulltime screen). Is there a fix?

But today I changed the resolution of my Dell screen from 2560 x 1440 to 1080p and this works, but only when I force the Zwift app to quit and restart (iOS 12).
I didnt use zwift in the summer, i didnt have this problem in april, when i last used zwift.
So I can go on now, but i hope the bug will be fixed.

7

@Ant_Adams Ah sorry about that! Can you reply here when you get a chance to try out the tips @Jesper_Rosenlund and @Johan_Haels suggested?

Also have you tried adjusting the resolution of your Apple TV? How can I change Apple TV screen resolution? | The iPhone FAQ

8

Same problem here; Kickr’17, AppleTV 4K connected to 2560x1440 screen via HDMI.

All worked prima Sept.20th. Full screen. No problem. Then whilst setting up for a ride Sept.22nd, after having logged on, the picture swapped from full screen to 1/4 as shown in Ant Adams post.
The fix / work-around described by Johan Haels worked for me: Closed the app, set the ATV to 1080SDR and re-opened the Zwift app. Picture back in full-screen.

@Johan Haels - many many thanks!

1 Like
9

Same problem here after TVOS update and none of the workarounds work

10

This is still an issue. Is someone at Zwift working on this?
Setting the screen resolution to 1080 gets you fullscreen, but that cuts a few cm off the picture on the right and left of the screen. And obviously you want to be able to use zwift in max resolution.

1 Like
11

I am also hitting this on a Dell U2412M + Apple TV 4K

The workaround is to

  1. Close Zwift app (double tap TV button, and swipe up on zwift app)
  2. Change Apple TV display resolution to 1080p SDR (which is not my monitors native 1900x1200 res)
  3. reopen Zwift

Pretty annoying bug. Would like to be able to use the app at my monitor’s full resolution.

1 Like
12

Thanks Alex, did not know about ending the app on Apple TV. This just did it!

13

I had a weird resolution issue as well, ending the app fixed it for me as well!

14

is this still an issue on QHD monitors?