I have a new Microsoft Surface Pro 11 on which I am trying to run Zwift. The Zwift program crashes routinely and prior to crashing there is a lot of video flashing indicating that it is not rendering quickly enough. I have come to understand that this is because the Surface Pro 11 has an ARM processor on which Zwift is not designed to run. Is Zwift developing an ARM processor version of the program? I don’t think that I can return my Surface Pro because of Zwift’s limitation. Thanks for your reply.
As a followup, Apple hardware uses ARM processors, so there should be familiarity at Zwift with programming for them, even if working through Windows 11 is quite different than Mac OS.
You’re correct that Zwift isn’t supported on ARM-based Windows systems. There’s been no news on any change to that I’m afraid.
I experience the same problem. Unfortunately, Zwift could not give me a timeline when they anticipate to run smoothly on the Microsoft Surface Pro 11. Even more disappointing, they’re not giving any options on how to pause my annual subscription. I like the platform a lot before but now started using mywhoosh which is very convenient from the training programs and workouts and free to use!
Agree, when will zwift support surface pro 11 on ARM gpu? I find it works ok on some routes albeit with slightly darker look (watopia), but routinely crashes on richmond. Looking forward to news on this enhancement, rgds
It seems odd that I can run Zwift smoothly on a 6 year-old midrange laptop but not on my new Surface Pro with greater processing and video quality in every respect. Also, Zwift has supported Apple devices which are also built around ARM64 processors as I understand it. For now, I am satisfied using an old laptop, even though I keep poking the screen expecting it to be a touch screen…hahaha. Also, I really like Zwift but if other platform are supporting ARM64 processors and Zwift is not, and Zwift is the most expensive system, they stand to lose considerable customer base.
It’s not as simple as that. Zwift code isn’t dealing with raw ARM instructions, it’s working at a higher level than that. So I’m afraid that Zwift’s support for Apple Silicon at the native level doesn’t really help them to run the game on a Surface with an ARM processor. It would still involve them porting code across and then the associated testing and ongoing support.
I’m not saying they can’t do it, just that they need to decide if/when the effort is worthwhile for them. As the number of Windows ARM systems grow, it may become a more attractive option for Zwift.
how do we write them and ask for them to provide support for these devices. It’s been clear for a while that Microsoft has been helping support the growth of ARM devices with windows OS.
As the popularity of windows ARM64 devices grow, it’s important that Zwift is taking action in supporting their customer base to enable them to run on the ARM based architecture for windows. I’ve recently switch to an windows arm based device and now the experience is quite bad at best or does not run at all. When will Zwift begin supporting the windows based arm architectures?