Zwift not saving to companion app but does to Strava

why is zwift saving to strava but not companion app but does for another profile. Internet does not drop out.

Are you maybe logged into the same account on more than one device?

Hi @Ryan_Hill, Welcome to Zwift Forums!
Fernanda here, part of the support specialist team at Zwift.

I’m sorry to read about your activities not uploading on the Companion App, I was checking the information of the logs in your account during this ride, and I can see that there are logs in different devices using the Zwift Companion, and this can be causing that the activities do not save properly.

Let’s get you some one-on-one assistance. Please use the Contact Us link on My team will be happy to give you more detailed information.

Ride On.