Workout completed and saved but doesnt show up in Strava/Garmin/MyActivities

Bugs and Support
1

Hey There

I have a unique issue where i finished a workout and saved it but somehow the zwift didnt sync to strava and garmin the one that i have connected and used for this one too. Also this activity is missing from activity feed as well :frowning:

Cant see the same in Documents/Zwift/Activities folder either, please help. See the screenshot for reference. Also the route i attempted shows completed ( I attempted that for first time and it shows completed

Zwift 2
Zwift 21647×912 115 KB

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Zwift
Zwift1658×907 110 KB

2

Hiya @Akash_Patel welcome to Zwift forums.

Shuji at Zwift HQ here. I peeked at your server logs and I’m seeing something that will cause this symptom. It looks like you log into the main Zwift app from a PC and a Samsung G23 phone at the same time. Concurrent logins will cause all sorts of issues, this one included.

  • If the PC is your preferred device, please uninstall the main app from from your phone so you 100% eliminate any concurrent sessions issues.
  • You can (and should) run the Zwift Companion on your phone. Companion will not cause these issue, though.. Here’s a whole list of reasons to use Companion.

Would you try that and let us know that your next activities upload correctly to your Zwift Activity fee, and also properly sync to Garmin / Strava?

3

Thanks @shooj for the response and looking into the issue.

I have Zwift app in the phone just as a backup, I use only when the computer crashes so that i could use as an alternative. On that day I didn’t open the app while the PC was running. Also the app has been installed since beginning and since then I have done many rides, only this one failed to save properly. Also on 16 and 17 March 2025 I had done rides which were recorded correctly and synced as well ( with the mobile app installed and not being turned on).

I uninstalled the app from mobile but I still don’t understand how could that happen when i didn’t open the mobile app on that days. I only used Companion App.

Also I do have the logs from that day if that helps to understand the issue further.

4

In addition to running the Zwift app on one device - it’s important to properly terminate each session by either 1) saving-and-exiting, or 2) trashing-and-exiting your activity. This affirmatively tells the server that you intended to end the ride.

Please do let us know if my suggestion fixes your situation, or no. Either way, you’ll be helping others who google their way to this thread in the future.

5

@shooj I did save it and and had even had selected to post it to the club that i am part of but still had to face that issue.