Zwift not responding after successful login

Hi, I’m trying to get some help here. I just downloaded the zwift app and cannot get pass the “successful login, Ride on.” screen, the zwift app becomes not responding.
Log files shows last line “[0:03:57] PairingScreen CTOR”.
Now before you ask, I have tried updating windows, updating graphics card driver, remove and re-install zwift and reboot multiple times. But everytime the same problem occurr. I’ve looked up on google and the forum but nothing helps. I’m running out of ideas of what is going wrong.
Here are the specs:
Zwift launcher: v1.1.4
Game version: 1.24.2 (100840)
Windows 10 Home 21H2 19044.1682
CPU: Intel Core i5-6200U
Graphics card: Intel HD Graphics 520 (integrated) and Nvidia GeForce 940MX

Here is a screenshot at the time when the problem occur:
(It says: successful login. Ride on!)

Any recommendations of what I should try?
Thanks in advance.

Hi @Chuhan_Chen

It’s possible that you’ve been impacted by a known issue where some Zwifters running Zwift on a PC encounter longer than expected load times and/or performance issues with the app.

As far as I know, Zwift’s developers are looking into this issue, so one thing I can suggest is for you to try to have patience with Zwift when launching the app and be sure to give it time (perhaps several minutes) to load after pressing “Let’s Go” on the Launcher.

If you click on the Zwift app window in an effort to speed things along, this may cause further delays and show “Not responding” in the app, so we advise that you not do this.

Also, if you’re using an older computer with hardware that is perhaps 5 or 6 years old, it’s also possible that there may be some additional underlying issues on your PC which are contributing to general slowness launching the app. For tips on how to improve PC performance in Windows, I suggest you have a look at Microsoft’s article​.

Hope this helps!