I spent at least an hour trying to start my ride. Zwift won’t launch properly it just freezes. I’ve turned off firewalls, check other apps running in background, memory on computer.
It’s so frustrating a 1 hr ride is taking 2 hours of my time or more. I am thinking of switching to another provider.
Sometimes it also crashes midride.
Help pls
What device are you running Zwift on? If it’s a laptop with a Snapdragon CPU then I’m afraid that right now Zwift isn’t supporter on that setup.
If not then please post up full details of your setup.
Hi Steve
No, it’s this:
Device name LAPTOP-0J6RULP7
Processor Intel(R) Core™ i5-8265U CPU @ 1.60GHz (1.80 GHz)
Installed RAM 8,00 GB (7,85 GB usable)
Device ID 326D6385-C5F6-403B-95A2-4CE8BB7C635B
Product ID 00325-81398-40026-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Your laptop is supported for running Zwift. In machines that have Intel integrated graphics, it sometimes helps to install the latest video driver downloaded directly from the Intel website as those are updated very frequently. An 8th gen Intel CPU should use this one:
Some other things that sometimes help are disabling OneDrive, and disabling any anti-virus software other than Microsoft Defender. Installing any pending Windows updates and rebooting sometimes helps as well.
If none of that helps, send logs to support and see if they can spot a reason for the crashes.
A common mistake is to severely underestimate what it takes to run Zwift. You need a laptop with separate dedicated graphics with a HDMI cable to a decent monitor and personally I wouldn’t try to run Zwift on a laptop full stop.
This is incorrect. This type of laptop won’t be great for gaming performance but many people use worse devices all the time with no problem other than low frame rates.
Well speaking from years of experience I have finally come to the conclusion you are better off going over the top on the spec than trying to continually chase the minimum spec and have all sorts of unreliability issues. I have up until recently been trying to use all sorts of old junk to run both RowPro for 12 years and now Zwift for over 3 years, rebuilding PC’s with SSD’s and even the odd CPU upgrade, more RAM and trying to get away with low end GPU’s. The new NVidia App really opened my eyes as to the true performance requirements, you just run the HUD while in the game for the shock of your life in terms of frame rates. If the PC spec is bad enough all you are going to get is freezing and Zwift crashing or failure to load. 8Gb is nowhere near enough RAM for starters.
if only there was something in between these two scenarios
This is off topic. We are trying to solve for game crashes on a supported PC. Nobody asked what would be a better performing system.
And the M2 MacBook Air has no such separate dedicated graphics and it runs quite well.
I have ran Zwift on a much lower performing PC laptop without issues, other than the frame rates being poor. It didn’t look nice, but it worked.
Have a look at the Windows logs as well. If the machine isn’t overheating, then look at memory usage.
Hi
I have similar issues if I don’t have the latest Intel video driver (I have had this a number of times). I usually need to download from the website, not from the auto update on your laptop (as it’s not always the latest from there for some reason) to fix the issues. There was another update issued by intel on Monday/ Tuesday last week. I would try down loading that first and see how you get on.
Thanks John