Zwift crashing in game

Bugs and Support
1

Hi
I am experiencing crashes mid ride almost every time I use zwift. I have checked forums and tried some of the suggestions such as disabling video uploads and reducing screen resolution and yet the problems persists!!

Any other ideas? It’s obviously completely ruining my experience.

Thanks

2

Post all the details about what you run the game on. If it’s a PC, we’ll need to know everything about your hardware.

3

I am running the game on my windows laptop connecting via companion app only (because connection Bluetooth or ANT+ caused connection issues.)

My system details:

OS windows 11 home
Version 10.0.22621

4

What is the CPU, GPU, and amount of memory in your laptop?

5

Intel(R) core ™ i7 1065G7 CPU @ 130Ghz 149 Mhz 4 Core 8 logical

Total memory 12.2 GB

Can’t see info on graphics…

6

OK that should be adequate. Some other things you can try:

  1. Disable OneDrive and all Cloud sync services that manage the Documents directory. Zwift uses the Documents directory for application data. (Yes this is bad but it’s how it is.)
  2. Turn off any anti-virus software other than Microsoft Defender
  3. Terminate any applications running on the laptop other than Zwift. This could include things you started, or things that started automatically at boot time.
  4. Check for Windows updates, install any required updates and reboot.
  5. Find an alternate video driver package. For example if you have Intel integrated graphics in the laptop, try the video driver obtained from the Intel website if it’s different from what you got from Microsoft or the laptop manufacturer.

You can also contact Zwift support and ask them to analyze the game log file. They will probably tell you to try most of the things I mentioned so you may as well do those things before you bother contacting support.

7

Ok thanks, I’ll try some of these steps