Zwift not getting the correct power from Elite Qubo trainer

Bugs and Support
1

Hey guys,

Old user rejoining Zwift.

Have the same smaet trainer since 2020, which i used it in Zwift without any issues and have the same exact setup as before.

At this moment, what i notice is that no matter how hard i push the pedals, i cant get to 100 watts.
No matter what.

Thats not normal, ofc.

I just uploaded my current pairing setup for you guys to see.

  • Tried without bluetooth on, no sucess,
  • Checked the firmware of the trainer, also in the images, no issues,
  • Tried changing the ant+ to another bluetooth slot (all of them are usb 3.0 and its the same laptop as before), no luck,
  • Tried changing the power to connect via bluetooth and the resistance (old controllable option) via ant+, no luck.

The trainer is working normally as i use other training platforms with correct power output.

Can anybody help me, please ?

Thanks in advance,

Mario

1000104960
10001049601920×1363 197 KB

1000104961
10001049611080×2177 156 KB

2

Hello @Mr_Marex welcome to Zwift forums and welcome back to Zwift more generally!

Shuji at Zwift HQ here. I’m looking through your server log history for clues but before I ask you try to make changes, I have a question:

Is it possible that your trainer is still paired to these other training platforms OR a bike computer on your handlebars?

If you use a fitness tracking app on your phone / smart watch that can bond to an indoor trainer’s signals (i.e.Garmin Connect / Wahoo ELEMNT / etc) - these are also causes of diverted signals. These sort of issues are not captured in your game logs, so I have no way to know from this end.

I see the one time you logged in with the Power signal paired via Bluetooth and Resistance paired to ANT+. and uploaded that log file to Zwiftalizer for analysis. This is the interesting part:

004
0042038×693 109 KB

Would you try unplugging the ANT dongle from the PC entirely? This will force all pairings over Bluetooth. Let’s see if that makes an improvement.

Side note: going back to your server logs from 2021 - I’m seeing an unusual pairing habit. You used ANT_+ to pair your Power and Cadence, but the Resistance signal was not paired at all. Was that intentional on your part, or were you not aware that was happening? If you didn’t know - I have further reason to suspect something’s wrong with the ANT transmissions.

Lastly - you might want to try a clean re-installation of the Zwift app. It’s important to delete everything Zwift related (don’t use the Windows Uninstall utility). Here are the steps.

3

Good afternoon all,

Problem solved, thanks the support of the Elite team.

First, needed to check that the resistance of my trainer worked correctly, which was verified that it was blocked at maximum resistance.

So, Elite support team sent me a link that allowed me to follow a step-by-step guide on how to unblock it and it solved the problem.

Thank you

Mário

3 Likes
4

@Mr_Marex

Thanks for looping back to tell us how it was resolved.

We appreciate our friends at Elite for solving the mystery.