I have a problem with Zwift freezing during an event while running, using AppleTV. Both TV IOS and Zwift are on the latest version.
I had two runs yesterday where Zwift was freezing throughout the workout for short period of times. It did however not impact my recorded running time and distance.
Today was different. Zwift froze every few seconds for an extended Periode of time, and it didn’t show the actual running time and distance. Every time Zwift unfroze, time and distance continued from where it was when Zwift froze.
I tried several times to close the App and ended up uninstalling and installing the App again. The problem however consisted.
I would have ran on with this problem if my actual running time and distance would have been recorded. But I had stop since it wasn’t
Hi @T_om_Kool, welcome back to forums!
Thanks for bringing this query to our attention! Jose here from Zwift.
I’m sorry to hear that you’re experiencing issues with the game. There are several potential reasons for these problems. One possibility is that your Apple TV may not be updated. Other factors could include using a VPN or proxy server, issues with your firewall, and more. I recommend following the steps in this article for guidance.
If you need further assistance, please don’t hesitate to reach out to us at support@zwift.com.