Hello,
For the past few days, I’ve been experiencing issues with my Zwift Hub One + Zwift Cog + Zwift Play home trainer.
When I start a session the power begins to drop after a few minutes as if the resistance of the home trainer “disengages”, even if I don’t change the speed on the Zwift Play. I feel like I’m pedaling in vacuum and the power displayed falls below 50 watts.
After a while, the power increases and pedaling becomes more difficult, it stabilizes and returns to normal then the power drops again.
I have the latest version of Zwift software updates, Zwift Hub, and Zwift Play.
I tried disabling the virtual speed change, it doesn’t solve anything.
The problem persists whether I am connected via Bluetooth or ANT.
I’m on the large 48 tooth chainring and Zwift Cog.
Thanks in advance for your help.
Hi @Fabrice_BEUTIN, welcome to the forums!
I’m Fernanda from Zwift.
Thank you for bringing up the issue you faced with resistance to this space! I can see that you already opened a ticket with our support team, that’s great! Let’s keep the assistance in that one-on-one email!
Keep an eye on your inbox.
Good evening,
I returned the body from the home trainer.
Zwift tech support sent me one as a replacement;
The topic is closed.