Hello,
My Zwift hub is not turning on / no LED lights.
I have tried all the troubleshooting tips but nothing helped.
The hub is <5 months old.
Anyone have any other tip? Do I have to return the hub to Zwift?
Thank you
You didn’t say what you’ve tried so I can’t suggest anything, but you should really contact support about this. There’s a good chance they will send you a replacement. My guess is either the trainer or power supply has failed.
Hi @Christian_Daniel1, welcome to Zwift Forums!
I can see you already reached out to our Zwift Support via Email and one of our colleagues is following up on your conversation. I would appreciate it if you could give a try the steps suggested and if the issue persists please, respond to the email message for further assistance.
Hi Martha
I have the same problem - can you please contact me
Hi @Rob_FS, welcome to Forums. I’m Juan from Zwift.
I appreciate you taking the time to post your issue here so we can look at it.
I see you’ve already opened a support ticket. Good news! One of our team is working on it and will get back to you soon.
Keep the conversation going with them, and we’ll work together to sort out the Zwift Hub issue. Thanks!