If Zwifting on my iPad and I receive a Facetime call, it rings on both my iPhone and iPad. When I answer on my iPhone, the Zwift app freezes on the iPad and becomes unresponsive. I then have to swipe to close. I was on Tour de Zwift having done 20 miles out of 22 miles and was kicked out the the event . On reloading Zwift that time I had the option to rejoin but only to continue the ride not the event. Another time I lost the ride completely.
Is this a known issue and if so is there a work around for it?
Hi.
I’m using the iPad Air 3. Mine does the same. Call comes in and Zwift freezes up. Major bummer if in a race…
luckily so far I’ve just been on a recovery ride and not really an issue. And I’ve been able to rejoin the ride only losing a little time. Trouble is if you put your phone on Do Not Disturb or Airplane mode the Zwift companion app doesn’t work! I feel your frustration. Hope the tec guys can sort this out.
Why does the app not work in airplane mode? It must be a Apple issue, I always zwift with phone in airplane mode (Android; when I activate airplane mode WiFi switches off, but I can switch it on and no issues).
Going to Airplane mode won’t work for me as I need the wifi for Zwift and then FaceTime calls are still received. I have found a work-a-round. Simple really, disable FaceTime on the iPad. Go to Settings, FaceTime and move the FaceTime toggle button from green to grey.
