It looks like a problem with France and Windows 10. I’ve loaded the relevant FIT files from the Activities folder into TrainingPeaks. As these are only saved every few minutes, it’s a bit inconclusive if it was the same crash location exactly or not…
Can anybody else load their FIT files from the crashes into TrainingPeaks (or Strava for that matter) for comparison?
Ill try and get log files etc tomorrow. However, I was in France also, on one of the 22mile routes just riding solo when it crashed after 10 mins. The crash was screen freeze then just disappereard, OS is Windows 10 and the app had just updated. The update seemed to have performed but loading took a very long time, when it seemed to quit. Upon starting again, it said updating again but got past this quickly and the app loaded fine but lead to the crash above. After the crash I reloaded and chose the other 22mile route (reverse of the first?) when it crashed after 25 mins. After that I gave up.
Ive been contacted by a support agent directly so will share the files with them when I get them tomorrow from the zwift PC.
3 Likes
I have crashed twice . Windows 10. Most recent was Watopia. I was doing Red Unicorn as part of Build Me Up - 37 minutes in. Don’t recall where I was with the first one. It was the first crash I had so thought I had unhooked a cable or something
Windows 10
I had just updated the App on Friday the did
Road to the Sky, it crashed about 200m from the top of the Alpe on my 3rd climb
No Zwift 1,2, files etc In my PC
On Saturday I logged in again, it did another update on the App - no issues.
I have just logged in now on Sunday, it Just did another update …
Three updates?!
Using Windows 10.
Crash occured on the France map during a social ride. Graphics flickered, some textures just went grey. Text in the “distance hud” became gibberish. The crash happened the second time entering the area. First time round was only the described glitches.
Lots of people on the same ride had the same “glitches” and several crashed. Some crashed more than once, but was able to rejoin with latejoin. Event was DBR Social Ride, Sunday 9:55 CET
1 Like
Crashed twice in the DBR Social Ride today on Douce France in two different spots. In both cases the balloons came into sight and then Zwift became ‘not responding’ and crashed.
No problem with the update (don’t see multiple folders)
Last recorded position in the log file for the two crashes, respectively:
[10:06:09] FPS 31, -248368, 10827, -214522
[10:41:10] FPS 39, -458064, 11186, -245209
I can provide log files upon request.
2 Likes
Had a “near crash” on the DBR ride with @Morten_Jarlund and @Jesper_ZwiftHacks, my Win10 didn’t crash but got the weird graphics, massive drop in FPS and my power dropped from around 200 to 50 watts.
Got a screenshot…
BooX
iOS 12.4.8 - iPad Air w/32gB
At just before noon on 9/5, was warming in the pen for the Herd Summer Race League B Race in Casse-Pattes, and the game crashed about 20 seconds before race start. Disappointing, since it takes longer than that to get into Zwift on that tablet.
I started the app again, signed up for the A race on the companion, the race started, and a few hundred meters after the race start, crashed again.
Five hours later (9/5/2020 @ 5pm Pacific), after powering off/on the tablet, making sure I had the latest version installed, etc. started OK in the B race, and crashed a few hundred meters after start.
I don’t recall whether I tried the A race, but needed to exercise, so did the UCI Richmond course for 20km, with NO problems whatsoever.
What would be the best way to have some assurance before I try the next race that it won’t crash? Try a different French route?
thanks!
I experienced three crashes today before I gave up. All occurred after just a few minutes.
Windows 10 Pro
Zwift up to date
No extra folders
i3-9100 F @ 3.6ghz
GTX 1660
Have only Zwift installed on this computer.
First crash on tempus Fugit
Others at Watopia Flat
Third in the start box for KISS 100 America.
Windows 10
Busy with a group ride
only have one zwift folder
BTW how do I access the ride data so that I can update my strava?
Something went a little scewy when somebody architected zwift, how else could you ever end up with such a crap GUI?
Look in the Activities folder, there are some FIT files (which may be missing the last minute or two before your crash). You should be able to manually import these into Strava.
Too many reports for this to be a coincidence.
3 Likes
anything seem amiss? (just some old cp files from clearing ftp stats)
I have a PC, Windows 10, and 3 France crashes in 5 rides.
Shooj
We had a significant number of racers crash out on our Herd Summer Racing League series over the weekend. All seemingly around the Petit KOM.
I tried to do a Tire-Bouchon meetup this afternoon, crashed twice at the banner up the reverse Petit KOM and then a third time just coming up to the Petit KOM start. The game froze and then the app shut down.
I’m running Windows 10 with a wired internet connection and using Ant+. I have never had a game crash in the 2.5 years I’ve been Zwifting with this setup. One of my friends that I was riding with was on a Mac with Ant+.
Since updating zwift on Friday I have joined two 100km events in france and during both events Zwift kind of crashed, i could see my place in the group and w/kg but i could not see the other riders or their positions. Each time i was dropped from the groups when zwift started again. Checked wifi log and no issues there with packet loss. Such an annoying glitch. Also really odd in the event start corral my bike in same spot as another my hands going under another’s legs.
Using IOS and three bluetooth paired devices.
I was running on Windows 10 on my Dell G7 laptop. I was in an EVO group event in France on the R.G.V. Zwift completely crashed out with no notice at around nine miles after the start. I restarted Zwift and was able to rejoin the ride, and several others in the ride remarked they had also crashed out. It happened again after another two or so miles.
I was able to upload the activities into TrainingPeaks, but not Strava or Garmin Connect (corrupt).
I haven’t checked to see if there are multiple Zwift folders but will check.
That’s the first time this has happened to me with Zwift, and it is really maddening. I hope you fix it soon.
Thanks,
Randy
If i load the map of france with any other program the zwift crashes. It seems to me that the map is very heavy.
Windows
Bluetooth
Hello, I also had a render issue today in France during a meetup on Douce route. Imac OSX 10.15.6. I had odd speckled textures in the sky, and the UI dashboard was missing or distorted on some of the data fields. All happened in the same area of the map. First time caused a crash. After restarting and rejoining and switching from Ultra to Medium graphics and it still happened but did’nt completely crash. On my third lap I was able to get screenshots but am unable to add them to my post for some reason.
Thanks @DanielS I will give that a go.