I’m new to Zwift and wanted to do my first ride today on my MacBook with Sonoma 14.1.1.
Once I click “Let’s go”, the Mac freezes and crashes a few seconds later. Looks like a serious thing here.
I looked at the forum to find similar issues, but looks like there is no real solution. Any help or support from Zwift? Thank you very much
You might still be able to launch the non silicon app directly and see some output in the terminal window… and of course check the log and launcher log ( only if Zwift Support don’t get you further )
Shuji at Zwift HQ here. Is your machine a “Hackintosh” running an OS version newer than it was originally capable of running? The reason I ask is that Zwift will not run on Intel-based Mac hardware incompatible with the Apple Metal graphics API.
@Thierry_Krummenacher we’ll need more detailed information about your particular machine (i.e. gather game logs and maybe OS system logs from your end) to dig for clues, which you’ve already sent in to my Support colleagues.
I also see that Erick has been working with you via email - please continue those discussions.
Thanks for the follow-up, it’s appreciated. I’ll continue with Erick and hopefully this will allow us to find a solution. I must admit it’s a bit unexpected for a 200€/y application, but at least the support is quick
Well… I just had a $40.000,-/3 year application that disabled all user logins randomly( including admin ) due to a bug, which wasn’t discovered before I reported it - so guess Zwift is ok’ish