2 crashes today after update. Any suggestions on a fix? I have been using Zwift for a week and had no problems. The graphics were very glitchy during the ride before freezing and crashing.
what spec of pc/tablet do you run zwift on?
if they are freezing and glitchy before the crash it sounds like possibly your pc is struggling with resources
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You’re not running on a Snapdragon CPU on a laptop, are you?
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Hi @Oliver_Conick,
Welcome to Zwift Forums! I am Nelson from Zwift Support.
I reviewed your account, and it looks like your PC is using a Qualcomm® Adreno™ X1-85 GPU along with a 64-bit ARM processor. At this time, this hardware configuration isn’t officially supported by Zwift, which means that while some users have been able to install and run the app, it may lead to performance issues due to compatibility limitations.
For your reference, here’s an article listing the devices and specifications that have been tested and certified to run Zwift reliably.
Do not hesitate to contact us at Zwift Support if you need further assistance, and we will be there for you.
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As above if you are using an arm pc the performance will be terrible. I have a arm laptop as well and it’s useless for zwift.
If it’s your primary device and going to be used for zwift i would return it if new or look for something else to run zwift on as this will always be a poor experience until zwift ever release an arm version of zwift.
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Thanks for you great service. I will download on my IPAD Pro (3rd Generation). Hopefully that will be a better experience.