Zwift crashed to desktop during ride

Hello
I have a windows PC and a Tacx Flow Smart trainer connected via ANT+.
I was doing the Big loop route in Watopia and around the 20km mark it suddenly crashed to the desktop.
The activity is showing in my profile page but it won’t load the details (https://zwift.com/activity/539845793318811648)
I lost 25k drops. Is it possible to recover them?

The log of the start and finish is here:

[spoiler][18:13:53] Log Time: 18:13:53 2020-04-30

[18:13:53] Game Version: 1.0.49751

[18:13:53] Config: Shipping

[18:13:53] Launcher Version : 1.0.50

[18:13:53] Loading WAD file ‘assets/global.wad’ with file.

[18:13:53] Loading WAD file ‘assets/environment/ground/textures.wad’ with file.

[18:13:53] Loading WAD file ‘assets/UI/WhiteOrangeTheme/WhiteOrangeTheme.wad’ with file.

[18:13:53] Loading WAD file ‘assets/UI/minimap/minimap.wad’ with file.

[18:13:53] Loading WAD file ‘assets/UI/WhiteOrangeTheme/Scotty/Scotty.wad’ with file.

[18:13:53] Loading WAD file ‘assets/UI/layouts/layouts.wad’ with file.

[18:13:53] Loading WAD file ‘assets/Environment/GrassTextures/GrassTextures.wad’ with file.

[18:13:53] Successful audio init!

[18:13:53] Loaded audio banks

[18:13:53] Initializing graphics window of size 0 x 0

[18:13:53] Attached Monitors:

[18:13:53] monitor found at: 0,0

[18:13:54] GFX_Initialize: GL_version = 3.1.0 NVIDIA 445.87

[18:13:54] GL_vendor = NVIDIA Corporation

[18:13:54] GL_render = GeForce GTX 1080 Ti/PCIe/SSE2

[18:13:54] Checking Extensions

[18:13:54] Shader Loaded successfully. data/shaders/Final/Blur.psh

[18:13:54] Calculating Graphics Score

[18:13:54] GFX: Found a vendor/model match for GTX 1080

[18:13:54] Initializing Render Targets

[18:13:54] Initializing Texture Systems

[18:13:54] Calling initialize_zwift_network()

[18:13:54] NETCLIENT:[INFO] CNL 2.6.0

[18:13:54] NETCLIENT:[INFO] Machine Id: 1-aa70df4b-be62-45e6-8b78-d981a3b108e1

[18:13:54] Suceeded initializing graphics

[18:13:54] Shader Loaded successfully. data/shaders/Final/GFXDRAW_NoTexture.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/GFXDRAW_Textured.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/GFXDRAW_Textured_Simple.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/GFXDRAW_Textured_GammaCorrect.psh

[18:13:54] Loading WAD file ‘assets/fonts/font.wad’ with file.

[18:13:54] Shader Loaded successfully. data/shaders/Final/GFXDRAW_Font.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/GFXDRAW_FontW.psh

[18:13:54] Using ultra graphics profile

[18:13:54] > res 1920x1080(0x)

[18:13:54] Changed resolution to 1920 x 1080 ( NO MSAA )

[18:13:54] > sres 2048x2048

[18:13:54] Changed shadow resolution to 2048 x 2048

[18:13:54] Syntax Error. USAGE: set VARNAME=VALUE

[18:13:54] Type ‘listvars’ for list of tweakable variables

[18:13:54] Unknown command “aniso 4”

[18:13:54] > set gSSAO=1

[18:13:54] > set gFXAA=1

[18:13:54] > set gSunRays=1

[18:13:54] > set gHeadlight=1

[18:13:54] > set gFoliagePercent=5

[18:13:54] > set gSimpleReflections=0

[18:13:54] > res 3840x2160

[18:13:54] Changed resolution to 3840 x 2160

[18:13:54] OpenGL 3.1.0 NVIDIA 445.87 initialized

[18:13:54] Graphics Vendor: NVIDIA Corporation

[18:13:54] Graphics Renderer: GeForce GTX 1080 Ti/PCIe/SSE2

[18:13:54] RAM: 16GB

[18:13:54] CPU: Intel® Core™ i5-6600K CPU @ 3.50GHz

[18:13:54] ANT : Clearing network key on network 0.

[18:13:54] ANT : Clearing network key on network 1.

[18:13:54] ANT : Clearing network key on network 2.

[18:13:54] ANT : TX POWER ID

[18:13:54] ANT : RESET Complete, reason:

[18:13:54] ANT : RESET_POR

[18:13:54] ANT : ANT USB receiver found

[18:13:54] Loading WAD file ‘assets/UI/Achievements/goals.wad’ with file.

[18:13:54] Loading WAD file ‘assets/UI/Achievements/achievements.wad’ with file.

[18:13:54] Downloader: “MapSchedule_v2.xml” downloaded successfully (manifest checksum not provided, i.e. -1).

[18:13:54] Registered segment 1 with hash id 888000

[18:13:54] Registered segment 2 with hash id 888001

[18:13:54] Registered segment 3 with hash id 888002

[18:13:54] Registered segment 4 with hash id 888003

[18:13:54] Registered segment 5 with hash id 888004

[18:13:54] Shader Loaded successfully. data/shaders/Final/GFXDRAW_Textured_ExtAlpha.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/Simpleshader.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/gde_nolighting.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/shadowmap.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/shadowmap_instanced.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/Glossy_shadowmapped.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/Road.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/RoadAccessory.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/RoadWet.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/HeatHaze.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/CausticPass.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/crepuscular.psh

[18:13:54] Loading Shader SSR

[18:13:54] ERROR: Missing Vertex Shader asset data/shaders/Final/SSR.vsh

[18:13:54] Shader Loaded successfully. data/shaders/Final/beam.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/beam_inside.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/defaultWorld.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/defaultWorldAO.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/defaultWorldBillboard.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/defaultworldphong.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/defaultWorldSimple.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/Hologram.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/RainbowHologram.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/Glossy_locked.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/londonTerrainShader.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/londonTerrainShader_HeightMap.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/innsbruckTerrainShader_HeightMap.psh

[18:13:54] Loading Shader innsbruckTerrainShader

[18:13:54] ERROR: Missing Vertex Shader asset data/shaders/Final/innsbruckTerrainShader.vsh

[18:13:54] Shader Loaded successfully. data/shaders/Final/bolognaTerrainShader_HeightMap.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/bolognaTerrainShader.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/yorkshireTerrainShader.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/yorkshireTerrainShader_HeightMap.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/richmondTerrainShader.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/richmondTerrainShader_HeightMap.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/WorkoutHologramPortal.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/WorkoutHologramPortalRing.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/FinalCopy.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/defaultWorld_Terrain.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/defaultWorld_TerrainHeightMap.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/shadowmap_TerrainHeightMap.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/defaultWorld_instanced.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/defaultWorld_notShadowed_instanced.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/defaultWorld_instanced_TerrainHeightMap.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/defaultWorld2Layer.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/defaultWorld2Layer_instanced.psh

[18:13:54] Loading Shader accessory_instanced

[18:13:54] ERROR: Missing Vertex Shader asset data/shaders/Final/accessory_instanced.vsh

[18:13:54] Shader Loaded successfully. data/shaders/Final/defaultWorld_notShadowed.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/VHS.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/fxaa.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/UberPostprocess.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/Downsample4x4Luminance.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/Downsample4x4MeanMax.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/Brightpass.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/bloomFinalPass.psh

[18:13:54] Loading Shader RadialBlur

[18:13:54] ERROR: Missing Vertex Shader asset data/shaders/Final/RadialBlur.vsh

[18:13:54] Shader Loaded successfully. data/shaders/Final/Invisibility.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/Invisibility_locked.psh

[18:13:54] Loading WAD file ‘assets/Environment/SkyDome/sky.wad’ with file.

[18:13:54] Shader Loaded successfully. data/shaders/Final/skinShader.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/shadowmapSkin.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/skinShaderHologram.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/sky.psh

[18:13:54] Shader Loaded successfully. data/shaders/Final/stars.psh

[18:13:54] Loading Shader moon

[18:13:54] ERROR: Missing Vertex Shader asset data/shaders/Final/moon.vsh

[18:13:54] Shader Loaded successfully. data/shaders/Final/defaultParticles.psh

[18:13:54] Loading WAD file ‘assets/Humans/Accessories/Accessories.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/bikes_config.wad’ with file.

[18:13:55] Loading WAD file ‘assets/UI/WhiteOrangeTheme/Customization/Customization.wad’ with file.

[18:13:55] Loading WAD file ‘assets/UI/WhiteOrangeTheme/JerseyIcons/JerseyIcons.wad’ with file.

[18:13:55] Wad assets/Humans/Accessories/Accessories.wad at 0x0878455d already loaded

[18:13:55] Loading WAD file ‘assets/Humans/Accessories/Glasses/ZwiftGlasses.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Accessories/Hair/Hair.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Accessories/Hats/Hats.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Accessories/Headband/Headband.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Accessories/Helmets/ZwiftHelmet.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Accessories/Shoes/Shoes.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Accessories/Socks/Socks.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Originals/originals_01.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Originals/originals_02.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Pro_Teams/pro_teams_01.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Pro_Teams/pro_teams_02.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Companies/Companies.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Companies/Companies2.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Companies/Companies3.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Companies/Companies4.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Companies/Companies5.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Originals/camo_01.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Specials/specials_01.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Events/Events.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Events/Events2.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Clubs/Clubs.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Clubs/Clubs2.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Clubs/Clubs3.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Pack01/Pack01.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Pack02/Pack02.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Jerseys/Charities/Charities.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Humans/Clothes/Clothes.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Components/Zwift/Steel/ZwiftSteel.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Components/Campagnolo/SuperRecord/SuperRecord.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Components/Cassette/Cassette.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Components/Shimano/DuraAce/DuraAce.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Components/Specialized/Sworks/Sworks.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Components/Sram/SramRed/SramRed.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Components/Sram/SramXX1/SramXX1.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Components/CeramicSpeed/CeramicSpeed.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Frames/data.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Frames/BmcSLR01/frame.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Frames/BmcTimemachine01/frame.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Frames/Buffalo/frame.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Frames/BuffaloQhubeka/frame.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Frames/CannondaleCaad12/frame.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Frames/CannondaleEvo/frame.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Frames/CannondaleSynapseDisk2018/frame.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Frames/CannondaleSystemSix2019/frame.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Frames/Canyon_Aeroad/frame.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Frames/Canyon_Speedmax/frame.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Frames/Canyon_Ultimate/frame.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Frames/Cello/frame.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Frames/CerveloP5/frame.wad’ with file.

[18:13:55] Loading WAD file ‘assets/Bikes/Frames/CerveloP5x/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/CerveloR5/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/CerveloS3D/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/CerveloS5/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/DefaultOrange/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/DiamondBack_Andean/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/GiantDefyASL/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/GiantPropelAdvanced/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/LivLangma/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Parlee_ESX/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Pinarello_Dogma/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Pinarello_F8/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Pinarello_TT/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/PinarelloBolideTT2018/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/PinarelloDogmaF102019/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/RidleyHelium/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Scott_Foil/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Specialized_Allez/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Specialized_Amira/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Specialized_Roubaix/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Specialized_Tarmac/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Specialized_Venge/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/SpecializedAllezSprint2019/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/SpecializedShiv/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/SpecializedShiv2019/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Trek/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/TrekEmonda/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/TrekMadone/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/VentumOne/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Zwift_Aero/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Zwift_Bat/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Zwift_BW/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Zwift_Carbon/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Zwift_Concept/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Zwift_Safety/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Zwift_Steel/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/Zwift_TT/frame.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Frames/ZwiftSkeletal/frame.wad’ with file.

[18:13:56] Unable to open WAD file “assets/Bikes/Frames/ScottSparkMountainBike2019/frame.wad”.

[18:13:56] ERROR: Could not load wad file: assets/Bikes/Frames/ScottSparkMountainBike2019/frame.wad

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/data.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Zipp/Zipp_808_Firecrest/Firecrest808.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Zipp/Zipp_404_Firecrest/Firecrest404.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Zipp/Zipp_202_Firecrest/Firecrest202.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Lightweight/Meilenstein_Lightweight/Meilenstein_Lightweight.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Enve/EnveSES_2.2/Enve22.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Enve/EnveSES_3.5/EnveSES_3.5.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Enve/EnveSES_6.7/Enve67.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Enve/EnveSES7.8/EnveSES7.8.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Enve/EnveSES_8.9/Enve89.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Zipp/Zipp_Disc/Disc.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Mavic/CosmicCXR60c/CosmicCXR60c.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Zwift/Zwift_Concept/Concept.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Zwift/Zwift_Classic/Classic.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Zwift/Zwift_BW/BW.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Zwift/ZwiftSkeletal/wheels.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Zwift/Zwift_Bat/wheels.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Campagnolo/Campagnolo_Bora_Ultra/BoraUltra.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Bontrager/Aeolus5/Aeolus5.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Specialized/Roval/Roval.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Zwift/Zwift_Safety/Zwift_Safety.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/DefaultOrange/DefaultOrange.wad’ with file.

[18:13:56] Loading WAD file ‘assets/Bikes/Wheels/Giant/SLR/PropelAdvanced.wad’ with file.

[18:13:59] FILE : Unable to load UI/WhiteOrangeTheme/JerseyIcons/Zwift_RaceLeader_thumb.tga

[18:13:59] FILE : Unable to load UI/WhiteOrangeTheme/JerseyIcons/TealPink2020_thumb.tga

[18:13:59] FILE : Unable to load UI/WhiteOrangeTheme/Customization/RunningShirts/TealPink2020_thumb.tga

[18:13:59] Downloader: “Zwift_StreamingFiles_ver_cur.xml” downloaded successfully (manifest checksum not provided, i.e. -1).

[18:13:59] Streamer: StreamingFiles_ver_cur_Download_Callback - “Zwift_StreamingFiles_ver_cur.xml” download SUCCESS=0

[18:13:59] Shader Loaded successfully. data/shaders/Final/DropShadow.psh

[18:13:59] Loading WAD file ‘assets/Humans/Male/male.wad’ with file.

[18:13:59] Loading WAD file ‘assets/Humans/Male/male_textures.wad’ with file.

[18:13:59] Loading WAD file ‘assets/Humans/Female/female.wad’ with file.

[18:13:59] Loading WAD file ‘assets/Humans/Female/female_textures.wad’ with file.

[18:14:00] Shader Loaded successfully. data/shaders/Final/bib.psh

[18:14:00] Loading WAD file ‘assets/UI/Challenges/challenges.wad’ with file.

[18:14:00] Loading WAD file ‘assets/UI/flags/flags.wad’ with file.

[18:14:00] Loading WAD file ‘assets/UI/Challenges/challenges.wad’ with file.

[18:14:00] Loading WAD file ‘assets/UI/Challenges/challenge_italy.wad’ with file.

[18:14:00] Loading WAD file ‘assets/UI/TrainerIcons/trainers.wad’ with file.

[18:14:00] Shader Loaded successfully. data/shaders/Final/defaultWorldBillboardGrass.psh

[18:14:00] GAME_LoadLevel() worldID = 1

[18:14:00] Loading WAD file ‘assets/Worlds/world1/data.wad’ with file.

[18:14:00] Loading WAD file ‘assets/Worlds/world1/data_1.wad’ with file.

[18:14:00] Loading WAD file ‘assets/Environment/Road/FreshRoad/FreshRoad.wad’ with file.

[18:14:01] Loading WAD file ‘assets/Environment/Road/Cobblestone/Cobblestone.wad’ with file.

[18:14:01] Loading WAD file ‘assets/Environment/Road/DirtRoad/DirtRoad.wad’ with file.

[18:14:01] Loading WAD file ‘assets/Environment/Road/snowy/SnowRoad.wad’ with file.

[18:14:01] Couldnt load road tex Environment\Road\FreshRoad\FreshRoadOneLine.tga

[18:14:01] Couldnt load road tex Environment\Road\FreshRoad\FreshRoadOneLineNml.tga

[18:14:01] Couldnt load road tex Environment\Road\FreshRoad\FreshRoadOneLine.tga

[18:14:01] Couldnt load road tex Environment\Road\FreshRoad\FreshRoadOneLineNml.tga

[18:14:05] Registered segment 6 with hash id 18184599707

[18:14:05] Registered segment 7 with hash id -9223372018670176101

[18:14:05] Registered segment 8 with hash id 1065101558

[19:08:43] Route decision completed!

[19:08:43] Actual Intersection Marker Id: 410000, Route Intersection Marker Id: 410000, Route: Big Loop, Current Lap: 0, Route Complete Distance: 4260380.0000, Intersection Index: 6, Check Point Index: 168

[19:08:43] Route Decision State: ON ROUTE, Script Turning Direction: STRAIGHT (3), Actual Turning Direction: STRAIGHT (3), Script Moving Direction: REVERSE, Actual Moving Direction: REVERSE

[19:08:43] Allow U-turn: YES, Force Follow: NO

[19:08:43] Route changed

[19:08:43] Incremented decision index: 7

[19:08:43] Switch By MustTurnRoadTime. Route Decision: Merging onto new road 36 from old road 41, Current Road Time: 0.9279012, Current Direction REVERSE

[19:08:44] ANT : Transfer Completed.

[19:08:45] ANT : Transfer Completed.

[19:08:46] ANT : Transfer Completed.

[19:08:46] FPS 60, -218381, 25784, -50290

[19:08:46] ANT : Rx Fail on channel 1

[19:08:47] ANT : Rx Fail on channel 1

[19:08:47] ANT : Rx Fail on channel 1

[19:08:47] ANT : Transfer Completed.

[19:08:48] ANT : Transfer Completed.

[19:08:49] ANT : Transfer Completed.

[19:08:50] ANT : Transfer Completed.

[19:08:50] ANT : dID 1165857 MFG 89 Model 2240

[19:08:51] ANT : dID 1165857 MFG 89 Model 2240

[19:08:51] ANT : Transfer Completed.

[19:08:52] Starting critical power curve search job (1660853137) mTimeStamp = 3279.96191 m_lastSearchTime = 3279.96191 calculating=false

[19:08:52] ANT : Transfer Completed.

[19:08:53] User 1248879 flagged

[19:08:53] User 2187996 flagged

[19:08:53] ANT : Transfer Completed.

[19:08:54] FPS 56, -215159, 26188, -55952

[19:08:54] ANT : Transfer Completed.

[19:08:55] ANT : Transfer Completed.

[19:08:56] ANT : Transfer Completed.

[19:08:57] ANT : Transfer Completed.

[19:08:58] ANT : Transfer Completed.

[19:08:59] FE-C 240 received

[19:08:59] ANT : Transfer Completed.

[19:09:00] ANT : Transfer Completed.

[19:09:01] ANT : Rx Fail on channel 1

[19:09:01] ANT : Rx Fail on channel 1

[19:09:01] ANT : Transfer Completed.

[19:09:02] Starting critical power curve search job (1660863122) mTimeStamp = 3289.98730 m_lastSearchTime = 3289.98730 calculating=false

[19:09:02] ANT : Transfer Completed.

[19:09:02] FPS 57, -213878, 26515, -61590

[19:09:03] ANT : Transfer Completed.

[19:09:04] ANT : Transfer Completed.

[19:09:05] ANT : Transfer Completed.

[19:09:06] ANT : Rx Fail on channel 1

[19:09:06] ANT : Transfer Completed.

[19:09:07] ANT : dID 1165857 SW Revision 5633 SerialNum 51745

[19:09:07] ANT : dID 1165857 SW Revision 5633 SerialNum 51745

[19:09:07] ANT : Transfer Completed.

[19:09:08] ANT : Transfer Completed.

[19:09:09] ANT : Transfer Completed.

[19:09:10] ANT : Transfer Completed.

[19:09:10] FPS 54, -214385, 26759, -67320

[19:09:11] ANT : Transfer Completed.

[19:09:12] Starting critical power curve search job (1660873115) mTimeStamp = 3300.01807 m_lastSearchTime = 3300.01807 calculating=false

[19:09:12] ANT : Rx Fail on channel 1

[19:09:13] ANT : Rx Fail on channel 1

[19:09:13] ANT : Transfer Completed.

[19:09:13] ANT : Rx Fail on channel 1

[19:09:13] ANT : Rx Fail on channel 1

[19:09:14] ANT : Transfer Completed.

[19:09:14] NETCLIENT:[INFO] Sending telemetry…

[19:09:14] NETCLIENT:[INFO] UDP metrics {StC Rx: 859, Rx error: 0, CtS Tx: 306, Tx error: 0}

[19:09:14] ANT : Rx Fail on channel 1

[19:09:14] ANT : Transfer Completed.

[19:09:15] ANT : Rx Fail on channel 1

[19:09:15] FE-C 240 received

[19:09:15] ANT : Transfer Completed.

[19:09:16] ANT : Rx Fail on channel 1

[19:09:16] ANT : Rx Fail on channel 1

[19:09:16] ANT : Rx Fail on channel 1

[19:09:17] ANT : Rx Fail on channel 1

[19:09:17] ANT : Transfer Completed.

[19:09:17] ANT : Rx Fail on channel 1

[19:09:17] ANT : Rx Fail on channel 1

[19:09:18] ANT : Transfer Completed.

[19:09:18] ANT : Rx Fail on channel 1

[19:09:18] ANT : Rx Fail on channel 1

[19:09:19] FPS 54, -216513, 27044, -72760

[19:09:19] ANT : Rx Fail on channel 1

[19:09:19] ANT : Rx Fail on channel 1

[19:09:19] ANT : Transfer Completed.

[19:09:20] ANT : Transfer Completed.

[19:09:21] ANT : Transfer Completed.

[19:09:22] ANT : Transfer Completed.

[19:09:22] Starting critical power curve search job (1660883113) mTimeStamp = 3310.04443 m_lastSearchTime = 3310.04443 calculating=false

[19:09:23] ANT : Transfer Completed.

[19:09:23] ANT : dID 1165857 MFG 89 Model 2240

[19:09:24] ANT : dID 1165857 MFG 89 Model 2240

[19:09:24] ANT : Transfer Completed.

[19:09:24] NETCLIENT:[INFO] World clock offset updated from -790594769ms to -790594767ms (+2ms)

[19:09:25] ANT : Transfer Completed.

[19:09:25] ANT : Rx Fail on channel 1

[19:09:25] ANT : Rx Fail on channel 1

[19:09:26] ANT : Transfer Completed.

[19:09:27] FPS 56, -219579, 27360, -77481

[19:09:27] ANT : Rx Fail on channel 1

[19:09:27] ANT : Rx Fail on channel 1

[19:09:27] ANT : Transfer Completed.

[19:09:27] ANT : Rx Fail on channel 1

[19:09:28] ANT : Rx Fail on channel 1

[19:09:28] ANT : Transfer Completed.

[19:09:29] ANT : Transfer Completed.

[19:09:30] ANT : Transfer Completed.

[19:09:31] ANT : Transfer Completed.

[19:09:32] ANT : Transfer Completed.

[19:09:32] Starting critical power curve search job (1660893096) mTimeStamp = 3320.07666 m_lastSearchTime = 3320.07666 calculating=false

[19:09:32] FE-C 240 received

[19:09:33] ANT : Transfer Completed.

[19:09:34] ANT : Transfer Completed.

[19:09:35] FPS 58, -222930, 27670, -81766

[19:09:35] ANT : Transfer Completed.

[19:09:36] ANT : Transfer Completed.

[19:09:37] ANT : Transfer Failed.

[19:09:37] ANT : ----------------------

[19:09:37] ANT : FET Transmission failed. m_CurrentMode = 1

[19:09:37] ANT : ----------------------

[19:09:38] ANT : Transfer Completed.

[19:09:39] ANT : Transfer Completed.

[19:09:40] ANT : Transfer Completed.

[19:09:40] ANT : dID 1165857 SW Revision 5633 SerialNum 51745

[19:09:40] ANT : dID 1165857 SW Revision 5633 SerialNum 51745

[19:09:41] ANT : Transfer Completed.

[/spoiler]

Does anyone at Zwift know why it crashed?
Thanks

Hi @Pablo_Fernandez2
If this happened in the past 24 hours, please follow these steps to send your crash log to support@zwift.com.

At this time, we do not have a way to manually credit missing drops.

1 Like

Today it has crashed TWICE in THE SAME SPOT, near the start of the “Road to Sky” route in Watopia.

Today during the event I organized too many athletes with crash

https://zwiftpower.com/events.php?zid=810347

@Pablo_Fernandez2 and @Luis_Silva_PTzPro

In order for us to help you to diagnose crashes, we need to have you email your crash logs. Have you followed the instructions I linked to above? This applies when the game crash occured within the past 24 hours.