Zwift Companion App Out of Date but is Latest Version

Austin_Zimmer · June 27, 2020, 4:31pm

Went to open my companion app but get stuck on screen saying i need to update to the latest version. when i follow the link to the app store it says im at the latest version. please fix.

IOS 13.5.1 iphone 8
Zwift version 3.15.1

Millard_Fillmore_923 · June 27, 2020, 4:35pm

Exact same issue here on Android. Google Pixel 3, Android version 10.

Dominic_Stevens · June 27, 2020, 4:38pm

Same here. I even uninstalled and reinstalled from Google Play and its still doing the same thing.

Sort it out Zwift!!!

Charlie_Woodhead · June 27, 2020, 4:41pm

Same issue here on iPad

ClownWorld · June 27, 2020, 4:43pm

Just got this error on iOS iPhone 11.

Leo_Leo_Diaz · June 27, 2020, 4:44pm

Exact same issue here, app keeps asking for an update, did it, keeps asking refusing to launch!

Mr_Scott · June 27, 2020, 4:45pm

Hi

IOS 13.5.1 same issue with Zwift Companion App get message to up date but no up date available

James_Bond-007 · June 27, 2020, 4:45pm

Same issue. Please resolve ASAP Zwift.

Leo_Lukenas_III · June 27, 2020, 4:47pm

Same issue. Worked this morning at approximately 7am PST. Not working at 9:45am PST.

Steve_Ghera_Saris_M2 · June 27, 2020, 4:48pm

Zwift knows of the issue and is working on it. I emailed them 30 minutes ago and they replied saying they will keep us posted via this link: https://status.zwift.com/

Gregg_Bone · June 27, 2020, 4:50pm

Same here. I tried deleting and reinstalling the app, no help. Tried rebooting iOS (also newest version), no help.

Andy_Linquist · June 27, 2020, 4:51pm

Same issue. Worked from 8-10 cdt today. Not working now reinstalled app. Still not working.

James_Bond-007 · June 27, 2020, 4:54pm

Zwift is aware and is investigating.

Tyler_Morgenson_Rad · June 27, 2020, 5:00pm

Im having the exact same problem,

Dan_Short · June 27, 2020, 5:08pm

Now reported as fixed… https://status.zwift.com/

Resolved - This incident has been resolved.
Jun 27, 17:01 UTC

Millard_Fillmore_923 · June 27, 2020, 5:31pm

Uh. Not fixed. At least on Android 10. Same Update → Google Play → launch and get Update screen - ad infinitum.

Millard_Fillmore_923 · June 27, 2020, 5:37pm

OK, on Android, at least, if you force quit the Companion app and relaunch, you can at last get it running without the dummy Update button.

Of course, Zwift does not provide the helpful tip, you have to figure it out for yourself.

QA department clearly not working on weekends and left an intern to push the update the production.

Sam_Jones1 · June 27, 2020, 5:59pm

Brilliant! Thanks. Just tried this and it’s working now…

Jonathon_Stacey_Cycl · June 27, 2020, 8:56pm

Hi, I had the same On screen message issue on iOS so I deleted the app but it continued, so then I updated my iOS software which took about an hour, then It worked. I thought that was the fix but maybe Zwift HQ had just fixed the bug in the time it took.

Eve_Dalphond · June 28, 2020, 2:40pm

Companion app still not working for me.
Just tried deleting the app and downloading again and it works. Thanks!