Anyone experienced this issue?
Sometimes when I press the “gear up” button once to change to a harder gear, it will instantly shift up to the hardest gear (gear 24), then become unresponsive for about 30 secs before allowing me to shift down again. Very frustrating during a race on a 15% hill!!!
Now onto my second zwift click after the first would drain battery crazy-quick. Is this just another hardware issue with the click button “sticking” , or is it software/connection related?
Hi @Andrew_Wilson5, thanks for reporting this situation. We haven’t received more reports like this one. Would you please, give it a try to these few things listed in this [article] (Controls Not Working on Zwift Click)?
If you’d like to continue troubleshooting your specific situation, please write in. zwift.com/contact-us.
This is happening to me consistently since yesterday, exactly the same description. Could it be the battery?
I have got the same Issue.
Usually this happens in the first part of the ride and on gear +. This ends up in rapidly going through all gears until 24. After that I can start gear - to get to the gear I want.
Also I experienced this after workouts when switching to freeride afterwards.
I replaced the battery already.
I’e also had this!
Now the click isn’t changing gears at all, despite new battery and connection.
Yes, I just got mine, and no matter the mode, it is either easy, or if I change gear, it instantly jumps the the hardest setting and difficult to get it to switch down, and when it does, it goes all the way to the easiest setting. My nephew has one, and his works fine, which is why I got this one. So, far not happy at all.
Which trainer are you using? You should check if both the trainer and the Click shifter have up to date firmware. After that you would contact support and have them look into the possibility that the controls are faulty in which case they would send you a replacement set.
For the Click shifter, open the Companion app and go to the Equipment menu. Connect the Click shifter and it should tell you if there’s a firmware update available.
For the trainer, it depends on which trainer you have.
I checked the firmware, reports all up to date. Zwift Hub One direct-drive smart trainer is the one. The unit is recognized, but it does seem a bit laggy.
The Zwift Hub is a long discontinued trainer, so I’m wondering if you just bought the new Click V2 shifter, or if you’re still using the Click V1 shifter that would have shipped with that trainer when it was new.
In any case, I recommend that you contact support because if the shifter is faulty, they might just send you another one. If the trainer is faulty, it’s most likely out of warranty (I think they all are by now).
Thank you for the reply, I bought it on EBAY at 200 dollars and 150 for shipping, supposed to be near new condition, I will contact both the seller and support to see what is happening. I am training for a triathlon over winter, so am looking forward of using this over the stationary bike that I gave away on the street.
If the seller sold you a faulty product, you can also go through the eBay returns process even if they sold it as “no returns”. But first, a few other things you might do…
If you know someone nearby who has a known good Click shifter or Play controllers, you could borrow that and see if it suddenly starts working properly.
You could also install a normal cassette on the trainer and see if it works without using virtual shifting.
Either of those things would establish if the trainer works at all.
You could also try doing an ERG mode workout without pairing the shifter, because then Zwift would control the resistance without needing to shift.
Since you bought the shifter second hand I’m not sure if Zwift support would give you another one for free, but I would still ask. They are often pretty generous with little odds and ends like that.
Another thing you can do with a Click shifter is try it with a different (new) battery.
Yes, I was able to get it to smooth easy mode, and by shifting my front derailer, get some variation, I did try to change the battery. Away for a few days, so, I will get back to it on my return.
I will get some value out of it, but I will reach out to the seller today to inform him of the problem.
I got my 1982 Motobecane on it, and looking forward to using it all winter. Always prefer the streets, but this will definitely be a useful winter training tool.
thanks again for your detailed response.