So, my Zwift Click worked fine previously (I have a new Hub One since 2 weeks, with Zwift Click bundled). Today, it started acting up. I did not shift gears when I clicked any of the buttons, but then suddenly after a minute or so, it worked. To stop working again a bit later. I feels like it goes into sleep mode somehow, wakes up to late, works a little and then goes to sleep mode again (rinse and repeat).
What could be going on here? It’s very inconvenient. Gears don’t work when I need them and start working when I don’t need them anymore.
I took a look at the server side reporting for your account and from what I can see the Zwift Click is continuously disconnecting and reconnecting from Zwift. It’s common for the Zwift Click to go into sleep mode after 60 seconds of not receiving any input, this doesn’t seem like that’s the case to me. We will likely need to take a deeper look into this and do some more in-depth troubleshooting for this issue. I recommend writing an email to support@zwift.com so we can better determine what’s occurring here and if the Click needs to be replaced.
Did you ever figure this out? I’m having the same issue. It works, I’ll start my workout, and then when I need to use it nothing happens. When I click a button I noticed the led goes blue → green → red then flashes blue then solid blue. Assuming that means it is restarting, the connecting, then connected, but the app has already lost it. I can’t seem to shut it down either.
I think I did.
I switch/wake the Click on/up before I run everything else, so before I start Zwift itself. After that, I make certain everything has the time to connect (Click, Heartrate monitor,…). Haven´t had single problem since.
In before, I only turned the Click on whilst everthing else connected and Zwift booted up already.
I removed the battery, cleared the charge, and put the battery back in. Seemed to fix the issue.
Also noticed that if you have Zwift open on two devices and one of them picks up the clicker, then you can’t see it on the other one. So only one active connection at a time.
Hi all. I have had these problems for months. Zwift have been great at sending out replacements, but the problems are recurring.
POSSIBLE SOLUTION:
I was wondering if attaching the Click to the bars tightly was bending it, causing poor battery connection, or even flexing the circuit board. So I carefully bent up the battery contacts (I had to re-solder one when it broke off). I also made a flat base which is cable-tied to the bars. The Click then fits with the usual elastic loops.
I have since tried all three Clicks, and they are all working. Only long-term use will tell, but it’s okay at the moment. Maybe it’s worth a try if you can’t find any other solution.
I’ve attached a pic of my flat base adapter.
I have been using this system since March. Initially it worked great but a few weeks ago I started having the same problems described above by others. Yesterday the click would only work if I held it in one hand, keeping the case rigid and pressed the buttons with the other… (Indicating that it is a flex problem as suggested above)Essentially it’s unusable during a ride.
I emailed support in the belief that this would be resolved quickly as it’s a known issue but they’ve responded asking me to get someone in to video me on the bike as evidence. This is dreadful service… Has anyone else managed to get them to just replace the faulty (badly designed) kit?
That’s annoying! I would sit on the bike, phone in hand, and shoot video showing you pushing the buttons and then show the game screen with the gear indicator not changing.
If the Click is too much trouble I would replace the Cog with a cassette like the one on your bike and shift normally (assuming your bike will work with a Shimano compatible cassette of 7-12 cogs). This would also make the trainer compatible with all the apps. I can explain how if you want, or any bike shop can do it.
Hi, thanks for the advice, yes my bike is compatible with a suitable cassette. I bought the zwift hub as I thought it would be less hassle taking the bike on and off (and it is). I now have a new bike and so can leave the old bike on the trainer and I have friends who are very impressed with a rival app which is tempting. BUT I’ve paid for the hub, I’ve paid for an annual subscription and I expect it to work.
Thank you for your kind offer to help.
@Adrian_Brewster .
Hi, I haven’t had the same helpful response from Zwift as you did. As I want to use my click today I’ve followed your instructions and it now works as it should. This indicates that it is indeed a physical problem relating to the design of the click and the method of attachment. I haven’t constructed a support platform for it, before I do, has it continued to work for you?
@Adrian_Brewster .
Hi, I haven’t had the same helpful response from Zwift as you did. As I want to use my click today I’ve followed your instructions and it now works as it should. This indicates that it is indeed a physical problem relating to the design of the click and the method of attachment. I haven’t constructed a support platform for it, before I do, has it continued to work for you?
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Hi Liz. My Click has worked faultlessly since I posted. I discarded the mounting platform, as I’m now certain it’s poor contact with the battery. I carefully bent up the battery contact, so that it maintains a good contact. I will probably do the same each time I change the battery ( only done once so far).
Incidentally, I have never uploaded any of the updates for the Click, as I am suspicious that this process may have caused problems - can’t prove this, though. With no updates at all, it has still worked faultlessly.
An alternative to bending the metal contact is to put some kind of packing in the battery compartment lid, to push the battery more firmly on to the contact. A piece of thin cardboard should suffice.
Thanks Adrian… Really helpful. I think you’re absolutely right re the battery and it’s disappointing that zwift haven’t simply changed the design and replaced the faulty ones. I had reccomended this set up to a friend, she hasn’t bought it yet and I’ll be advising her to go the traditional route.
