Zwift 1year membership code not received

Bugs and Support
1

Hi,

I’ve purchased the Wahoo Kickr core including 1 year zwift membership on 23rd of August. I received my products but I did not get the activation code for the membership. I replied to the email order but did not get any answer yet.

Who should I reach to in order to receive the code?

Thank you in advance!

2

Hi,

Probably best to raise a ticket with zwift support Contact Us - Official Zwift Support | Zwift

If you get the automated bot just keep raising no it didn’t not help until you get promoted to raise a call with a real person.

1 Like
3

Thanks @Gordon_Rhino-Racing , I’ll try this!

4

Hi @mvs, welcome to the Forums! Oscar here, working with Zwift.

@Gordon_Rhino-Racing thanks for sharing while we were away!

Maxime, I’d like to let you know that I was able to see you opened the support team and our team will be reaching out to you shortly with the information requested.

In the meantime, you can let us know if you have any other questions or concerns. We’re always happy to help!

Best.