I bought a Wahoo Kickr Core with 1 year of Zwift subscription included and at the time of purchase, it was written that I would receive the activation code by email within 15 min and I still haven’t received it. How can I talk to a Zwift agent instead of the AI bot? Thank you for your help.
Hi @Lucien_De_Paz, welcome to the Forums! My name’s Oscar, working with Zwift.
I appreciate the information shared and I understand how important it is to receive the promo included with your purchase, no worries, I will be providing useful information.
I’d like to let you know that I checked our end and I was able to see you’ve already opened a support ticket where our team was able to send the promo code included with your purchase.
If you have any other questions or concerns, you can share them with us via the support ticket or here, we’ll be happy to help!
Have a nice day.
Hello i Was looking for an answer here because i just purchased mine aswell a few days ago and i have not received any activation code, i have tried to contact support but seems like i´m getting all the time the same answer with no solution,
Any guesses where can i open a ticket or how can i receive my activation code?
thanks for the help
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just keep telling the chat bot that the answer isn’t helping and eventually you will get to send an email, it might take 2 or 3 “no’s” before you get the option to send a message.
hey mike, thanks so much for the help man, just done it, hopefully can get an answer soon!
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Hi @Juan_Rodriguez_Fuent, welcome to Forums. This is Juan from Zwift.
I moved toward your profile and confirmed that you were able to redeem the 1-year code, great!
Please let me know if there is anything else I can help you with. You are always more than welcome.
Same here - ordered at Kickr Core with 1 year free membership and no code was sent. I replied to my delivery confirmation email asking for the code as well. This seems like a major oversight in your order fulfillment process, Zwift!
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Hi @Matt_Zucker, welcome to the forums!
This is Fernanda, from Zwift.
I can see that you already opened a ticket with our support team and the code was shared with you, that’s great! We will keep an eye on these reports, and hope you enjoy your annual membership!
See you in Watopia.
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I am in exactly the same position. I’ve received my hardware but no subscription code to use with the bundle I’ve paid for. Who/how do I reach out to get this?
Thanks
Same here, recieved the trainer today, no code for 1 year membership.
Same here, recieved the trainer some days ago, no code for 1 year membership
Same here still no code and have waited the 24 hours