Hey, having a problem with the game where the game freezes mid ride. Startup is fine and as per usual but just freezes mid ride. Sometimes after 4 minutes and 30 minutes and even an hour. Why is this happening? Never had these issues before and have uninstalled and reinstalled etc several times in fact and still no fix. Can anybody help please… Running Windows 10.
What are the CPU and GPU in the PC?
Hi Paul, its Intel. I hope I am answering your question correctly? A bit of a computer dinosaur!
Hi @Wes_Irwin, welcome to the Forums! I’m Francisco from Zwift Support.
From what I can see, your PC is running with Intel HD Graphics 520 plus 8GB of RAM. I checked your logs, and it shows a GL_OUT_OF_MEMORY error, which means the graphics card is struggling to keep up with the workload Zwift puts on your computer. This can cause the game to freeze mid‑ride, even if the startup looks fine.
A few things you can try:
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Make sure your graphics drivers are fully updated from Intel’s website.
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You’re running Windows Build 19041; it’s worth checking if a newer update is available.
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Close other apps while riding to free up memory. You can open the Task Manager to check which programs are using the most GPU, memory, or CPU. If you notice something heavy running in the background, closing it can help free up resources.
Thanks for posting.
Ride On.
Francisco provided the clue we need: your graphics adapter is Intel HD520 and there is a known problem with that. You probably do not need to do the stuff Francisco recommended. Instead you should try installing the video driver that Intel published in 2022 which is described in this topic:
There is a link to the video driver there, and most of the people reporting that problem who have similar PCs said it helped.
Hi @Francisco_J thank you very much for the guidance and information. Will use the information and attempt to solve the problem. Otherwise, a new laptop seems to be the perfect solution. Regards Wes
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Thanks @Paul_Southworth also much appreciated and super helpful of you. Solution attempt loading sir… Grateful!