XP points not adding for mileage


Fairly new to Zwift @ Level 7 currently.

Completed an event Last night and the in-game orange bar had progressed to almost complete level 7. When I now look at my profile in the companion app or this site I’m back to 50% of Level 7 ?

This was the first event I’ve completed using the Dumb trainer at work ( On an offshore oil rig so I have no choice ) The Trainer is a watt bike if that makes any difference.  

I don’t have my PC available to look in game currently.

Offshore oil rig makes me believe it might be a network connection. I’ll open a support ticket for this and we’ll need your log files to verify.

Thanks Eric,

Upload to Strava and Garmin are working so most of the external comms look to be working.