XP and drops not saved (but ride uploaded to strava)

Bugs and Support
1

Hello team zwift,

I faced several issues where my ride of the training plan was uploaded to strava but the xp and drops progress was lost. This is very frustrating as this is within a couple of rides easily a whole level. As the game is all about gamification it would be a way better user experience to save the progress of drops and xp every 5 Minutes not at the very end of the ride. This is also done by many other online games.

Also the question is how I get back the missed xp and drops as it really bothers me to see them lost in nirvana. (Btw. the rides are also shown in https://my.zwift.com/ but the companion app as well as the main application are not in sync).

How to resolve the issue?

Thanks
Simon

2

I am having the same problem.
These last 2 weeks, this problem happen to me.

Rides shown in Strava and my.zwift.com, however level progress, xp, drop, badges all are not saved.

Please Zwift insider, help us

3

Same problem here. My ride today and the miles for the Ceramic Speed mission vanished from the main app but still show in the Companion app.

4

Any resolution to this? I’m seeing the same thing.