Windows Zwift launcher 1.1.13 white screen:
Clicking on the shortcut, for 3 seconds a white screen is popping up, after that the white screen is gone, zwift is totally closed, it is gone.
3 days ago, Zwift was working perfect!
I already did:
- Uninstall Zwift, and did a reinstall. Did not work.
- Did a new installation of my whole laptop yesterday at: 30-1-2025
- Install Zwift on my new installation, but was not working, got the same problem.
- Delete Zwift + program files and reinstall it; Used reno installer pro to delete Zwift compleet from my laptop.
- Delete all browser cookies, history and stuff from Edge, Google Chrome, Internet explorer again.id
- Removed the latest windows updates that I installed in the last days.
- Reinstalled these updates afterwards, it had no effect on the crash.
- Command prompt window, type
SFC /scannow
- So the system file checker utility checks the integrity of Windows system files and repairs them if required. Was nothing to repair. Rebooted the computer.
- In commandprompt: Cleanup-Image /RestoreHealth. Was nothing to repair.
|Processor|AMD Ryzen 7 7840HS w/ Radeon 780M Graphics 3.80 GHz|
RAM-memory 6,0 GB (15,3 GB beschikbaar)|
Windows 11 Home|
Windows Feature Experience Pack 1000.26100.48.0|
Got the newest version of Edge: Version: 132.0.2957.140 (Official build) (64-bits)
[15:33:04 2025-01-31] Launcher: Auto Startup is Enabled.
[15:33:04 2025-01-31] Launcher: Launcher Version Number 1.1.13
[15:33:04 2025-01-31] Launcher: Initializing UI Components
[15:33:04 2025-01-31] Launcher: Initializing Tray Components
[15:33:04 2025-01-31] Launcher: Initializing Patcher
[15:33:04 2025-01-31] Launcher: prefs.xml file not found.
[15:33:04 2025-01-31] Launcher: Setting Login URL
[15:33:04 2025-01-31] Launcher: prefs.xml file not found.
[15:33:05 2025-01-31] Launcher: Found Launcher URL.
[15:33:05 2025-01-31] Launcher: prefs.xml file not found.
[15:33:05 2025-01-31] Launcher: Navigating to Login URL
[15:33:05 2025-01-31] Launcher: Checking for VerCur Override
[15:33:05 2025-01-31] Launcher: prefs.xml file not found.
[15:33:05 2025-01-31] [Info] CNL: 3.53.1
[15:33:05 2025-01-31] [Info] Machine Id: 1-42caa59d-6049-4ffd-9728-8d936158792b
[15:33:06 2025-01-31] Patcher: Found ff vercur override: Zwift_ver_cur.xml
[15:33:06 2025-01-31] Launcher: Starting WebView2 Initialization
[15:33:06 2025-01-31] Launcher: Displaying Main Window.
[15:33:08 2025-01-31] Drive C:
[15:33:08 2025-01-31] Drive type: Fixed
[15:33:08 2025-01-31] File system: NTFS
[15:33:08 2025-01-31] Available space to current user: 616369598464 bytes
[15:33:08 2025-01-31] Total available space: 616369598464 bytes
[15:33:08 2025-01-31] Total size of drive: 616369598464 bytes
[15:33:08 2025-01-31] Main Window Visible: True
[15:33:08 2025-01-31] SessionState: Regular Launch
[15:33:08 2025-01-31] SessionRole: Admin | User
Seems to be that something is wrong with ‘prefs.xml file not found’.
By the way: Zwift is working on my mobile telephone IOS without a problem!
So the problem is only at my Windows laptop!
Please help!