Hi @Scott_Krueger,
Thank you for posting! I am Nelson from the Zwift Support team.
I’m sorry to read about your recent experience. I appreciate your proactiveness in reverting Windows to a previous version to resolve this matter.
I encourage you to check out this post for other steps to ensure a proper riding experience on your laptop.
Do not hesitate to contact us if you need detailed assistance, and we will be glad to take a look at this.