"ZwiftApp.exe has stopped working" on Launch?


(Josh Vermast) #1

I have three friends who all got into beta this weekend, all three of them are having the same issue.

All Zwift has said is that their PC can’t support the game, but they are all fairly new machines and this is on launch, not a performance problem at all.

Is there an error log I can review?


(Josh Vermast) #2

Faulting application name: ZwiftApp.exe, version: 0.0.0.0, time stamp: 0x549e7c1a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x56cc
Faulting application start time: 0x01d02303020ce743
Faulting application path: C:\Program Files (x86)\Zwift\ZwiftApp.exe
Faulting module path: unknown


(Eric C. (Zwift HQ)) #3

Hi Josh,

Please make sure to submit all technical issues like this to our support team either via the link in the upper-right near your name or by e-mailing support -at- zwift.com.

Thanks!


(Michael Berry) #4

Hi had same problem, my son (Southampton Uni - Computer science) fixed by updating the graphic card driver. Simple, best of luck


(Mike Teske) #5

Same problem, new laptop


(Christophe DE GROM) #6

I have the same problem. zwift works 6 weeks and my laptop is 2 months old. since the last update I have the problem. very frustating


(Chanit Jong) #7

Same problem . my system is nearly recomended system. I use Zwift  1.0.5 for 6 times but the last updated , i can not login to zwift. it cause error while login  ,zwiftapp.exe has stopped working.

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    ZwiftApp.exe
  Application Version:    0.0.0.0
  Application Timestamp:    55dfdc9b
  Fault Module Name:    ZwiftApp.exe
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    55dfdc9b
  Exception Code:    c000001d
  Exception Offset:    00000000002668a0
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    1054
  Additional Information 1:    9545
  Additional Information 2:    9545089e44ea4bd16a28f4a216e6ca9c
  Additional Information 3:    f054
  Additional Information 4:    f05413f613fba2008b0fede90c2a5857


(Jeff Schaller) #8

Same issue for me.  not sure how to retrieve the problem signature data from my system as above.  regardless, would love to join.  email me when you get it fixed   jgs2001@gmail.com  

running windows 8, 64 bit system with 8GB ram.  


(Geoff Butler - Rare Disease - Keswick) #9

same problem here, new computer, Windows 10…

Problem is n launch not in game

“ZwiftApp.exe stopped working”


(Mimi Ji) #10

same here


(Beliaev Gleb) #11

I new user. I got the some iissue. 

 


(Eric C. (Zwift HQ)) #12

As stated, if you haven’t already - please submit a support ticket. Also include your log.txt file and your windows crash report if found.

One solid step - try to see if there are updated graphics drivers for your computer. Compare the dates as well - even if your laptop/computer manufacturer says there are no new updates, it could still be years old (fun times).

“I also have the same problem” doesn’t really help us narrow it down, unfortunately.

BTW: ZwiftLauncher.exe crashed is the launcher. ZwiftApp.exe is the game. But don’t just run ZwiftApp - without running the launcher, you won’t get the updates and fixes.