Is anyone having difficulties with zwift on Windows 10 since major updates (1.1.1 for Zwift and latest Windows 10 update 21H2). I am not able to finish a single zwift session before seeing a blue screen anymore. Sometimes after 20mn, sometimes 40… Very annoying.
Any assistance troubleshooting is welcome.
I’ve tried without success:
Using only Ant+
Using only BT
Since it’s a “proper” blue screen, I tend to think it is more HW related but I might be wrong.
Good suggestions all around have been offered here. I’d also be curious to see a photo of the BSOD, which will typically list the error in more detail.
If you want our tech support team to investigate, feel free to send us a support request. If you do, please include your standard Zwift log files, Windows Event Viewer (EVTX) crash logs, and your full computer specs.
Instructions for sending us Zwift log files are in this article.
Instructions for sending us EVTX crash logs are in this article.
Instructions for sending us your full computer specs are in this article.
DPC Watchdog Violation (error code: DPC_Watchdog_Violation) is a common issue in the Windows operating system. It’s occurred due to some specific reasons, like unsupported SSD firmware, old SSD driver version, hardware incompatibility issues, or system files are corrupted.
There are a few quick things to try like the memory diagnostic tool (again just hit Start and type it in) but any BSOD relates to a fundamental hardware or software issue. Software can be ruled out pretty easily with a clean install of Windows - allow it to install all necessary drivers for you, there’s literally no need to do anything manually - and then Zwift. If it’s still crashing after that with everything as standard, then it’s almost certainly a hardware issue which is unfortunately a lot harder to track down and can only really be done as a process of elimination.