You being a paid customer does not entitle you to anything but the use of Zwift. Zwift does not need to nor owe it to users to tell us anything about how they run their business, business acquisitions, or otherwise. Last I checked, Zwift was a private company. We are users/consumers not shareholders. Whether they tell us anything or not is entirely up to Zwift and not a reflection of customer service.
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I just want to say an extreme thank you to the crew that did run ZwiftPower. They were the heroes that we needed and they ran a great service. @Glen_Knight sincerely thank you all. You guys made racing fun by compiling results into a global ranking and making leagues/series/points races a possibility.
I really hope that the work that you guys did was #1 well compensated and not taken and #2 continues forward with the excellent reputation that youâve provided thus far.
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Theyâre entitled to do whatever they want, including quadrupling the subscription fee for anyone called Alan. Doesnât mean thatâs a reasonable or sustainable way of looking after their customers.
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Iâm sure there will be an announcement in due course. Or zoon. Whichever comes last, as per Zwift Communication guidelines.
The key thing is that the community are given ample time to try and work out what is going on, before a message goes out that doesnât make things any clearer.
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You said there would be an announcement yesterday and there wasnât. Again, stick to what you commit to. Your credibility is already shot to begin with and now rumors are forming that this was more hostile takeover than anything. Get your act together - what Zwift is doing is unprofessional. Where is the announcement???
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Maybe weâll get an announcement when the UI finally arrives.
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why do so many âpaying subscribersâ demand all this information like they are a board member?
i donât demand things from netflix, spotify, or any other subscriber service. when new releases come out, i check them out. sometimes iâll make request and cross my fingers that a majority of others have to and we see it incorporated, but i donât demand it.
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Itâs more about how they did it which is now swirling in rumors and it doesnât reflect well on Zwift. Making an announcement is proper business and doing it right - it has nothing to do with what paying customers âdemandâ. They can choose to run things how they want to - but if they think that people wonât leave because they botch this hostile takeover and ruin a huge piece of the community theyâve got another thing coming. And their little e-sports pipe dream ainât anything without a large enough subscribing community to fund their ops. They fail to realize the value in their product is the community. Maybe they should be investing more in that. Another product will come along and people will leave in droves. It wonât take much at all.
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Demand is a bit strong - Zwift has just taken an important part of the inline community that was Zwiftpower in-house with zero communications. It seems reasonable that users of Zwiftpower ask what the future plans are in the light of this significant change, seeing as Zwiftâs intent seemed to be to say nothing. The excellent people who ran Zwiftpower are also being careful about what is said, which also leads people, rightly or wrongly, to infer the worst.
What is quite interesting is that nobody seems to think this is a good thing, which given Zwiftâs record in e-racing is fairly understandable. After all the reason Zwiftpower existing is that native Zwift tools for racing were terrible, and the approach by them lamentable. Nobody wantâs to go back to that.
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Do any of the Veruca Salts of the forum know the exact details of the deal between Zwift and ZP? No? Then how do they claim to know that NOW! is the appropriate time for Zwift to make an announcement about details that may not even be fully worked out yet? If they are not fully worked out, what is Zwift supposed to say? âWe donât quite know what is happening yet, but here is what we hope will happen. But of course, since it isnât finalized, maybe it wonât happen. But we hope it will.â Would that be a âprofessionalâ move? Shuji said yesterday that an announcement (about the rapidly developing scenario) would be made shortly (note please that he did not say an announcement would come out before the end of yesterday). This thread sounds exactly like the OMG Why are the France routes event-only?!?! threadâi.e. mad panic over what ended up being absolutely nothing.
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They need to make an announcement because otherwise rumors will form. Zwiftpower was widely used and now all of a sudden itâs taken over by Zwift is a big deal to the community. Thatâs how business works - itâs professionalism. And itâs informing their customers. How would you feel finding out something second/third-hand versus straight from the authority? It doesnât look good on them. And now it doesnât matter if itâs happened or not; they need to set the record straight because word got out.
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Zwift is probably still working on the details, this was most probably a working progress and some information got out. Most big changes like this does not happen over night.
So when all the details are known they can make a proper announcement.
The way it stand now is ZP is still working and all our data is still there.
So for âpaying customersâ (wow I hate that phrase, is anyone a free customer?) it is business as usual.
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If the details arenât finalized yet, what record would they be setting straight? Again, Shuji was the second reply up top, saying that things are moving quickly.
Editâchanged âwouldnâtâ to âwouldâ 
Runners, they also use ZP.
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A post made on a forum - again, things got out so they need to address it publicly and not by a âCommunity Managerâ on their forum that a fraction of their user base even looks at let alone knows about.
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I donât know what you want them to say.
âYes Zwift will bring ZP in house, stay tunedâ
I am also interested about the details, but it will have to wait until all the details is finalized.
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Posting on a forum that barely anyone reads is not âpublicâ. Post on social media or send an email out. And saying they will bring it in house when itâs already done seems like they missed the boat and this got out. It doesnât take long to post something more than one sentence, especially when the vibe is that Zwiftpower got shafted by Zwift. Iâd normally give them the benefit of the doubt but theyâve screwed so many things up / over-promised and under-delivered that my patience has run thin.
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Also, whatâs their plan for Zwiftpower? Do they seriously have no idea at this point that they canât provide any guidance/plan? Especially if this has been in the works for some time?
Iâll put it another way too - some of the best developments/features to come on Zwift have come from outside providers like Zwiftpower, WTRL, Club/Community driven rides and theyâre taking one of those away. The best ideas have come from outside their company and theyâre closing their doors MORE instead of opening them more. And leaving the community in the dark to these changes happening and why theyâre happening.
Oh and BTW we still donât have the promised improved UI or club functionality and you still have to quit the whole game to change worlds but we have France and look e-racing is sorta legitimate because of the Virtual Tour that isnât the official Tour still happening later this year!
EDIT donât forget the fence that STILL isnât fixed!
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Where are those people leaving for? At present, there donât seem to be any good alternatives. Certainly none that have their own community support and race systems in place that Iâm aware of.