Wahoo Kickr snap + Mac OS Catalina not working

Bugs and Support
1

Hi,

I’m running Zwift on a Macbook Pro with macOS Catalina (10.15.1), connected with a Wahoo Kickr Snap. Unfortunaltely Zwift does find my Kickr Snap and connects, but displays ‘no Signal’, see attachment. However, on my iPhone 11 I am able to pair and receive a signal. So I’m pretty sure this is a Zwift - macOS Catalina data transfer issue. The bluetooth pairing is going ok, but the signal is not send to the Zwift app.

Hope you can help,
Thanks

Allard

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2

I am so annoyed by this bug I want to cancel zwift.

3

HI Allard,

I just upgraded my Mac operating system to Catalina and am having the exact same issue as you mentioned - i.e) can find the KICKR but can’t seem to get a proper signal. KICKR works fine on the Wahoo Utility app so figure it has to be same issue as you. Did you ever find a remedy?

THanks,

James

4

Hi,

I just bought a new MacBook Pro and it’s working now. However, it still doesn’t work on my old Macbook Pro from mid 2012. Both laptops are running Catalina and I honestly don’t have any idea why my old laptop doesn’t recognize the kickr snap.

Best

Allard

5

I’m having the same problems with my Tacx Flux S.
And the support of Zwift is bad, very bad…

6

I’ve been working on this problem now for 3 weeks - no end in site

7

Same issue and have tried all recommended resolutions. Tried to contact Zwift support directly, but no one responded. This is super frustrating.

8

Still have the same issue and it is 2022! Is there a solution or a workaround … This is driving me crazy! :frowning: