Very Lonely Island

The Archives Archived: Tips and Troubleshooting
1

Can someone help me out? I know Zwift staff is probably swamped with requests, but I thought I throw this request for help to the other beta users.

Whenever I start zwift beta I’m asked to either ride alone or join someone else. No mater what I choose, I’m always alone on the island. Plus, I don’t see any riders list on the right side of the app screen, none, nada.

Here are the zwift data files info…

profile:
res 1280x720(4x)
sres 1024x1024
aniso 4
set g_timeScalar=0.0000001
time 4:30pm

ultra:
res 1920x1080(0x)
sres 2048x2048
aniso 8
set gSSAO=1
set gFXAA=1

basic:
res 1024x576(0x)
sres 512x512
aniso 2
set gSSAO=0
set gFXAA=1
set gSunRays=0
set gHeadlight=0
set nAIBikes=25
set gFoliagePercent=0.5
set gSimpleReflections=1
set gLODBias=2

current config:
res 1280x720(16x)
time 14:30
aniso 4
sres 1024
set nAIBikes=24
//set bDrawTrees=0
//set bloomStrength=0.55

high:
res 1280x720(0x)
sres 1024x1024
aniso 4
set gSSAO=1
set gFXAA=1

medium:
res 1280x720(0x)
sres 512x512
aniso 2
set gSSAO=0
set gFXAA=1
set gSunRays=0
set gHeadlight=0
set gFoliagePercent=0.5
set gSimpleReflections=1
set gLODBias=1

You probably don’t need all that info, but wasn’t sure what to include so I listed everything I could think of.

I have read that this is probably a firewall issue. So I’ve made sure that Zwift is allowed to communicate through the Windows 7 Firewall.

Here is my system info:
Hewlett-Packard HPE-560Z
Processor: AMD PHenom™ II, X6 1045T processor, 2.7 GHz
64-bit operating system

Under Windows Firewall with Adv Security settings:
There are 4 inbound and 4 outbound rules
2 are private and 2 domain

Can anyone tell what settings I should have for both the inbound and outbound rules that will allow me to see the riders list?

TJ Brinson
tjbrinson@yahoo.com

2

I don’t know how to fix this issue, but you can click submit a request at the top of the page to report a bug directly to the Zwift staff. This section is for community help, although staff members do monitor this, and other users might be able to help you out as well.

3

Thanks Kyle. I did submit a request, but I know they are really backed up right now with submissions. I just thought some of the more computer/firewall savy beta users might be able to answer the question. I figure it doesn’t hurt to ask while waiting for a reply from my submission.

4

Are you using the most current update? I know there are still some that haven’t upgraded (you see the riders riding in reverse. Just a thought.

5

How do I know if I have the most up-to-date version? I just downloaded less then a month ago, so I assume it’s the most up-to-date, but would like to make sure.

6

LOL. It’s your Zwift cycling purgatory. You are destined to ride alone on this 5K island course until the end of time!!!

7

I have the same problem with MAC OS using an SRM  - Did you find out a solution?

 

 

8

Hi Dave,

Yes, I figured out what to do to see the other riders, and rider list.  I had to go to my modem gateway and select ‘low security’ option for firewall settings.  For me, there were two firewall settings that i had to adjust, the modem gateway, and the windows operating system.  Both were set to low security.  That was all.  Hopefully, that will help you as well.

9

Thanks. I had the same issue, and just adjusted the settings on my Netgear cable modem to “low” firewall features. I didn’t need to touch the Windows firewall.

10

I had to turn off my VPN, afterwards the other riders were there!