UNC Paths not properly supported!

Bugs and Support
1

UNC path support is not correctly implemented.

I run Zwift on a windows 10 PC and have a NAS at home and have moved my desktop and my documents folder etc to a shared folder on my NAS.

Zwift creates folders and files in the users “documents” folder and the implementation of this is broken if you have moved your documents folder to a network share.

But oddly its only partially broken. The creation of the directories is the part that’s broken but the creation and writing to files part works fine.

So if i manually create the missing folder structure the zwift app will create and read/write to the files.

See the following extract from the log file where the unc path is not correctly specified when trying to create the directories but is specified correctly when creating an actual file.

log file follows…

[18:49:01] Downloader: Failed to create directory for “10.10.10.10/files/”. Error code: 3.

[18:49:01] Downloader: Failed to create directory for “10.10.10.10/files/Gaming-PC/”. Error code: 3.

[18:49:01] Downloader: Failed to create directory for “10.10.10.10/files/Gaming-PC/Documents/”. Error code: 3.

[18:49:01] Downloader: Failed to create directory for “10.10.10.10/files/Gaming-PC/Documents/Zwift/”. Error code: 3.

[18:49:01] Downloader: Failed to create directory for “10.10.10.10/files/Gaming-PC/Documents/Zwift/events/”. Error code: 3.

[18:49:01] Downloader: Failed to create directory for “10.10.10.10/files/Gaming-PC/Documents/Zwift/events/upload/”. Error code: 3.

[18:49:01] Downloader: Failed to create directory for “10.10.10.10/files/Gaming-PC/Documents/Zwift/events/upload/workouts/”. Error code: 3.

[18:49:01] Downloader: Failed to create file handle for “\10.10.10.10\files\Gaming-PC\Documents/Zwift/events/upload/workouts/VO2_Max_40-20.zwo”. Error code: 3.

2

@RoyCruse
That’s by design. Did you happen to see an Error code Z117? We have a Support Hub article about that exact thing.

Are there ways around it if you’re technically astute? Sure. But we support stock Windows installation paths with the Documents folder on C:\ drive.

3

By design… Hahahaha. Nobody designs software to break. It’s an oversight that you didn’t allow for. Windows allows the ability to store your documents folder where you like as a standard feature.

I should not have to loose the ability to do this due to Zwift not being compatible with this standard windows feature.

And it’s such an easy thing for you to fix. Use the same path generation code for creating folders as you do for creating and reading and writing to files. Simple, the issue is fixed.

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