Training intervals out of sync


(Jason) #1

I’m running into issues when performing a workout where my trainer will get out of sync with the interval/block. As an example, I may be instructed to put out 330W for 60 seconds, but the interval will start 30-90 seconds late. If it happens early enough in a workout, I can usually restart. If it’s late in a workout, I will just finish the workout an fail all the intervals.

Anyone else experience this, and is there a way to correct it.

Trainer Kickr
Bluetooth synced through companion app to Windows 10 running Zwift

(Steven) #2

I’d recommend that you please submit a support ticket if you haven’t already done so, and one of our support agents will be happy to take a closer look at this matter.

  • We’ll need to know exactly what workouts you’ve done where this problem occurs.

  • Specify whether they’re Zwift workouts, Training Plan workouts, or custom workouts?

  • What are the names of the workouts, and if they’re custom workouts, please attach the .zwo files to your support ticket submission.