I recently purchased the Wahoo complete pain cave setup to use with Zwift. This includes the KICKR, Climb, Headwind, Stand.
I got my bike setup in the trainer and everything pairs fine to the Wahoo app. It also pairs fine to the Zwift app on my iPhone.
I am hoping to use Zwift mainly while connected to a Windows PC. I have an HTPC is no longer in use so I moved this to the training room. I purchased both a USB BLE adapter as well as an ANT+ adapter to cover all of my bases with connectivity.
When I load up Zwift it doesn’t detect any of the devices. The ANT+ device appears to be working with the icons but Zwift is claiming my bluetooh receiver is off. When I look through device manager everything appears fine. I have enabled it to be discovered and everything. For some reason Zwift thinks it’s off though.
So okay, why not use ANT+ - well when I click on the settings option it says it can search for bluetooth devices witgh “BETA: Use built-in bluetooth” or using the Zwift companion app. Using the companion app is greyed out though. No idea why, I don’t see any options for using ANT+. Why is this?
I’ve opened a support case on this and they keep sending me the links for troubleshooting ANT+. Which is totally unhelpful. I’ve read over this fifty times. I asked if we could do a live session and they responded saying okay and asked the times I was available. I gave them all day yesterday and they failed to ever respond.
I followed up last night asking them if I should just switch to TrainerRoad and they still havent responded.
Is support always this terrible? Can anyone else help me figure out what is going on?