I’ve been Zwifting for a few months now and have had “connectivity” issues twice - both during Tour for All rides recently. On Stage 2 group ride I had intermittent drop outs through the ride where other riders would disappear for a few seconds, then come back. The ride didn’t save properly so I didn’t get credit. Submitted a ticket to support, but had nothing other than the acknowledgement.
Then today, Stage 5 race I gave up because I couldn’t see other riders from the start. The odd thing is I did a warm up ride before joining the race start line, which was fine. Joined the race with 5 mins to go and there was just me showing on the line - none of the other 100 or so riders showing. Thought they’d come back, but 2 mins into the race and there was still just me showing so I quit (I was showing as a placing in the race so other riders were “there” but invisible to me). Started a normal ride in Watopia and again, everything was fine.
So I don’t think this is a simple internet connectivity issue and it seems odd that the only two times I’ve had these apparent connectivity issues has been with Tour for All events. I do other group rides without any issues.
I run Zwift on an Apple tv if that makes any difference.