Tacx Neo 2T Little Resistance w/out ERG

I’m using a Tacx Neo 2T I purchased less than a month ago. Bluetooth to 2020 MacBook Pro running Catalina 10.15.7. Running Zwift 1.056501 on the MacBook Pro. I believe the trainer is using firmware 0.0.36 (according to the Tracx Utility app for Android).

Performing a workout in Zwift with ERG enabled works perfectly; I have the amount of resistance I expect and it changes appropriately. But free rides have virtually no resistance. Cranking the difficulty up to max doesn’t seem to change it.

I’ve tried rebooting my Mac. And I have tried disconnecting and reconnecting the power to the Tacx trainer. Neither had any impact.

Any suggestions on how to troubleshoot this further?

-Sean

I‘m having similar problems on a kickr core, ERG is having issues too, though

Using windows