Tacx genius smart not controllable


(Cedric Herreman) #1

Hi,

I have Zwift installed on an iPad and have a Tacx genius smart trainer. When I start Zwift the trainer is shown but is not controllable. I tried turning on/off Bluetooth and power down/up again but it does not help.

Any ideas ?


(Vincent W.) #2

Hey Cedric! When you tap on Controllable does your TacX not show as listed?


(Cedric Herreman) #3

No, it says ‘searching’ but does not find the device.


(Vincent W.) #4

Can you try completely closing the Zwift app then relaunch it?


(Cedric Herreman) #5

Updating the firmware with Tacx utility app has solved the problem.


(Vincent W.) #6

Awesome Cedric! Glad it worked out for you. Let us know if you have any other questions.


(Matej&Valentina Brejc) #7

Hi Vincent, i have similar problem(instamt connection with power source and cadence). Only controllable stays unpair.
I have device Tacx Flux s. Bluetooth connection with my laptop and Samsung tab via bluetooth. On Samsung tab i have zwift companion. I have tried / studied every possible solution. Sometimes everything connects with any problems. But most of the time i need to close Zwift app on my laptop and relaunch it. That takes me around 15 till 45 minutes (5 to 10 rebooting the system to find conecction). Lately however i have discovered (still testing that option) that i only have to close my Zwift companion app and relaunch this app for two or three times. But as i said, still testing that option. At least five times i was sure that now i solve the problem with connectivity.

And my Tacx is update to last firmware. I have checked that option as well.

Bluetooth connectivity is 4.0 on a tablet and laptop.

Please advise what else can i try or check.

Kind regard, Matej