I dont seem to get my Tacx Ant+ to work, it has been working fine then after an update it does not pick up any or my 3 heart rate monitors. Any ideas of what to do?
Hi @Patricia_Penteado, welcome to Forums! I’m Francisco from Zwift Support.
I’m sorry to hear that you’ve been having trouble connecting your Tacx Ant+ trainer since the last update. It can be really frustrating when everything is working perfectly before.
To resolve the issue, typically, you should power off the Tacx, disconnect any smart trainer connections except for Zwift, then power the Tacx back on, launch Zwift, and connect as a smart trainer initially. If these steps do not yield results after several attempts, consider follow the steps below:
Besides, it can be helpful to reset the game preferences on your Mac by following the article below:
Resetting Your Game Preferences
You have more steps here to narrow down this matter:
Thanks Francisco, in the end I have bought another HR strap and it works. But will have a look at what you suggested for the future as sometimes it happens.
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