Have I missed a step?
Same problem for my wife again yesterday.
Now you see it…
Now you don’t…
It happens a lot and is not user error. It’s very frustrating! I’m also annoyed that you can’t upload screenshots using the companion app, it crashes. I had to use a desktop computer to post this.
That is strange, What device do you use for Zwift?
No, something else is going wrong here, I don’t think it is on your end? 
We both use a 2019 Mac with a decent GPU and RAM etc. It can’t be our setup because it shows in the companion app. Yet, it’s not there ‘in game’ on the iMac or iPhone.
I assume you are on the latest version of Zwift.
Yes, we’re on the latest version.
I’m having the same problem - Zwift running on a Mac and badges not showing up even though they do in the companion app (and were shown in game as achievements) - but it’s not only related to badges, also challenges: I unlocked tron bike during my ride today, but in Zwift it’s still showing 97 % 
here are the screenshots from the companion app:
and here are the screenshots from the zwift mac app:
Related question - when a route has been completed and the badge awarded if it is selected again should the Start and Finish be displayed, or once it’s been completed is that it?
Hi @Tony_Smith
When you do a route the second time it wont show the banner that you completed the route, you will just pass the finish line and continue your ride.
Thanks Gerrie, is the finish line still displayed on the road? I like to repeat the routes as a way to do a consistent ride and compare performance - some signposting and ideally a record in palmares would be great!
Yes the finish line is a permanent structure in Zwift.
Watopia finish line
London sprint
Watopia Epic KOM
This is very helpful :Routes
Awesome - thanks
I just completed a route, also while doing a workout:
Logged back in and looked at my achievement badges:
I just wanted to make sure they are working. I’m wondering if in your case the connection to Zwift’s servers was interrupted during your saving process? The companion app is connected through your home wifi, so could that be why it is showing up on your ride report but not on the game badge screen? Someone smarter than me will have to figure that out.
Does your activity show up on my.zwift.com? Is the tron bike in your garage?
For some reason the route batches do not work on my account either… Try to get level 12 soon for the Alpe, but like this it will take quite a bit longer… Did the 52-53km Dust in the Wind route today (by selecting it in the screen before riding), and rode a few kilometers more, so definitely not stopped too early. Below you can see my activity, and on Strava I am (of course) in the leaderboard on the segment.
Is there a way to resolve this issue? I am using a MacBook Pro and downloaded the latest version of Zwift last week.
Hi @Adne2215_van_Engelen, welcome to the forums.
It looks like you did the route correctly, however the activity doesn’t show that you unlocked the badge. Had you already gotten it before this ride? Check you badges in the game to make sure.
Also, the alp access was reduced down to level 6 due to COVID-19 and all the new zwifters online to open up additional roads and more space for everyone, so you can go ride the mountain now!
Thank Mike. I didn’t know that!
I didn’t get the batch during the ride, neither did a leaderboard appear on the screen. Can it be caused by the fact that the last section is the same as from Fuego flat reverse (or something like that)? I saw a leaderboard for that segment.
I tried to do one of the jungle loops a few days ago after a race to the top of the Alpe, but also didn’t get the batch for that. That time I didn’t select it before the ride, so I assumed that was the reason why I didn’t get it.
no, that timed section will not matter when getting route badges. You can only get one per ride and you have to select it from the route menu before riding. You can’t use any manual turns either, so if you accidentally made a turn during the ride and went off course you won’t get the badge.
Ok, that’s a pity. Today I didn’t make any turns manually during the route, so I have no idea what went wrong. Anyway, time to race again tomorrow, cause that’s the main reason I joined Zwift a week ago 