Rides not getting recorded in Zwift (and no .fit file) after SAVE & EXIT from ride

(Lisa) #1

I just reactivated my account a couple days ago. None of my rides are being recorded. Never had this problem before, I am on a Windows PC (Windows 10) . I’m using a Kickr SNAP, Wahoo sensors (ANT+ mode because Buetooth is flaky). The rides are not in Activities, nor do they get uploaded to my Strava (which is all set up to do that). And, the .fit files are not being created in the Documents/Zwift folder. I did a search of my entire laptop t try to find the .fit file…nowhere to be found. What the heck happened here. Never had a problem like this. I have put in a ticket but curious if anyone else ran into this iand has found a solution.